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Registered: ‎04-03-2016
Message 1 of 3 (79 Views)

It's back again. Once 4pm comes, slowly goes from 100mbs down to 1-2mbs by 8-9pm.

I waited 1 whole year for this to be fixed, it lasted about 2-3 weeks and speed have started getting worse again.

1.4mg d/l, and < 1m u/l: http://www.speedtest.net/my-result/6147745534

Please advise.

What was 'fixed' after a year, that's suddenly started getting worse again, please be specific as to why this happens, thanks.

Tom

 

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Registered: ‎07-04-2015
Message 2 of 3 (46 Views)

Re: It's back again. Once 4pm comes, slowly goes from 100mbs down to 1-2mbs by 8-9pm.

Hi Tom,

 

Hope all is well. Thanks for posting back on the community.

 

From checking the connection I can see that there is high traffic during peak hours, which I have raised to our networks department for further investigation. Once I have more information I will let you know.

 

I am so sorry that you are experiencing this issue with the broadband speeds. I can imagine how frustrating this must be.

 

Will speak to you soon

Sam


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Registered: ‎07-04-2015
Message 3 of 3 (26 Views)

Re: It's back again. Once 4pm comes, slowly goes from 100mbs down to 1-2mbs by 8-9pm.

Morning Tom,

 

Just wanted to let you know more information in regards to the fault that has been raised.

 

The reference number is F005191983 and has a review date of 24th May.

 

If there is anything else I can do for you, by all means let me know.

Regards

Sam


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