Thanks for taking the time to post on the community.
My apologies that you are experiencing issues with your broadband connection.
I've taken a look at your connection and there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004810977 and with a review date of 9th November.
Do you notice this issue just during peak hours or can it be through the daytime also?
i phoned virginmedia today with the intention of finding out more about this fault in my area and what the estimated times were for a fix to the problem.
i must say a very helpful lady was on the line and she said the problem of "utilisation" was likely to go on until February as they are replacing cables etc and it's a big job
explained that i was experiencing buffering on devices, she got me to change a couple of settings on my superhub 2ac which she said would help with the buffering etc
PPTP pass through wasn't ticked and now it is and also the wireless channel on the lower band of 2.5ghz was altered to 1 as she could tell there was congestion in that area....was most surprised at what she could see, i.e. The names of the devices linked to superhub both wireless and wired.....BIG BROTHER
Was happy so far and then she started looking at what I could be paid onto my account for the non.delivery of service..I was only expecting a couple of quid, but she calculated it at 12.50 per month and a credit of 43.74 will be added onto my account.
so far I am well happy, will see what happens later when kids and wife start using internet during peak times etc.