I notice at least once most days that broadband has dropped out. While this happens, status lights on the SuperHub 2 are; Ready light - flashing (should be steady blue) and WAN light flashes fast or very fast green (should blink blue).
Network Log from the superhub shows "No Ranging Response received - T3 time-out" while both the downstream and the upstream statuses are completely haywire.
I reported a broadband fault in the middle of all this and received updates for a week stating that the estimated repair time was always tomorrow. Broadband yesterday, broadband tomorrow, but never broadband today!
Getting a bit fed up with the unreliable service - esp as the price keeps going up. can anyone offer any advice please?
I'm getting a bit sick and tired of speaking to a customer service rep on the phone. I just follow their script of turning off the router, counting to 10, 30 or 100 while facing the full moon, and the switching back on again. I try that before I call so it's no surprise it doesn't make a difference at any time over the last month. Still dropping out most days for a few times each day. Perhaps it's my fault and I wasn't doing the chanting correctly. Or it wasn't a full moon or something.
Any of the Forum Team here who can deviate from the script and help me please?