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StevieW_uk
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Is my download speed throttled?

Hi

I've only recently realised I am traffic managed on my package (200 Vivid). I've been with Virgin 10+ years easily and always thought they never did TM, but anyway, I've read up on it and my understanding is they only throttle the upload, as per this link

Lately however, my speeds have been awful. Downloading games from Steam & Origin at anywhere from 15 to 60 Mbps. I've used a few speed test sites and the speed is the same.

So, my question is, is my download speed also being throttled or are VM just going bad?

Cheers

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Re: Is my download speed throttled?

Hi @StevieW_uk

You're correct in your understanding that we only restrict upload speed in case of high upload usage.

Having ruled this out then, it sounds like we need to take a look at your speeds.

How are you connected? If you're using wifi - try running a speedtest on a direct wired connection.

Does the speed vary over the course of the day, or on the weekends?

Let us know, and we'll help you find the root of this issue.

All the best

James


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StevieW_uk
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Re: Is my download speed throttled?

Hi

Thanks for the reply. The speeds I'm referring to are via a wired connection.

I work Monday to Friday so can't say what my speeds are like before usually 6pm on a weekday, but 6pm onwards it varies from anywhere between 15 and 60 Mbps. Weekends aren't as bad first thing in the morning, I probably max out at 120, but it does get progressively worse.

Thanks

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Re: Is my download speed throttled?

Hello StevieW_uk,

 

Thanks for getting back to us Smiley Happy

 

Really sorry to hear about the reduced speeds you're experiencing.

 

I've tried to investigate this further, but I'm unable to locate your account at the moment.

 

I'll confirm your account info via PM (purple envelope, top right).

 

Speak with you soon,

Take care.

Heather_J

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StevieW_uk
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Re: Is my download speed throttled?

 

Replied Smiley Happy

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