Re: Is it quicker to get a letter rather then broadband with virgin in Eltham?
Hi there Feeneyp,
Welcome to the community and thanks for posting.
I appreciate your query in regards to sending us an email. As this is not an option, is there anything I can help with or check for you? I'm assuming that you are having issues with the broadband speeds? If so I am sorry for any inconvenience this has been causing you. Looking at your connection, the upstream power levels are too high at 54 dBmV and for this I can book an engineer appointment to check this for you. I've sent you a PM (purple envelope icon, right corner) requesting some details.
I also noticed a high peak time traffic fault has been raised in your area which is causing slow speeds. The reference number is F003955376 and has a review date of 29th March.