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BenJM91
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Message 51 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

Over utilization in area code 22, NR5 

The reference number is F004841269 and has a review date of 24th May

 

 

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tommey
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Message 52 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..


BenJM91 wrote:

Over utilization in area code 22, NR5 

The reference number is F004841269 and has a review date of 24th May

 

 


Thanks for taking the time to post, I have added it to the list

All the best


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

However thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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tommey
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Message 53 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

Several more F codes added to the list....


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

However thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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fearLesss
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Message 54 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

I'm in Area 30, 2 codes up there, how do I go by complaining and getting an F code?
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tommey
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Message 55 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..


fearLesss wrote:
I'm in Area 30, 2 codes up there, how do I go by complaining and getting an F code?

If you are suffering from slow speeds during peak times 4pm -11pm but speeds are good at other times then you need to make your own post on these forums then a member of staff will take a look and if you are in an over utilised (Over Sold) area then they will give you a F code.

When you make a post please give us as much detail as possible, include your hub stats and some wired speedtests.

 


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

However thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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Superuser
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Message 56 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..


fearLesss wrote:
I'm in Area 30, 2 codes up there, how do I go by complaining and getting an F code?

You can have the same area code but live in a different part of the country, your problem may be unrelated to the ones already listed.

Wait for the forum staff to get back to you on your other post (can take up to a week, don't bump it as it takes to the back of the queue), they will be able confirm if it is a over utilisation and give you a reference if so.

http://community.virginmedia.com/t5/Speed/Should-be-getting-200meg-getting-less-than-half-that-in-th...

Dave.

 

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HughJarsse
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Message 57 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

Overutilisation in area 20, BH postcodes. Been ongoing since before Jan 2105, so now over 2 years. (current fault number is the 3rd one, first 'closed' then a  new one opened a month later for the same problem,  this was again 'closed' but again, a new one opened 2 months later, so the 'bodges' did not work, prob just along the 'add a couple of extra downstream lines' as a temp 'solution')  

Current 'review' date for current 'fault number' is : The current fault F004807455 has a review date of 12/07/17

For further information and to see the whole dismal story from the beginning' check out my original post..

http://community.virginmedia.com/t5/Speed/The-dreaded-speed-upgrade-that-is-a-downgrade/td-p/2730758

Please add this 'fault' number to the list, and will update in July, when the 'review' is again moved another 6/8 months down the line, and becomes 3 years old. 

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tommey
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Message 58 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..


HughJarsse wrote:

Overutilisation in area 20, BH postcodes. Been ongoing since before Jan 2105, 

Current 'review' date for current 'fault number' is : The current fault F004807455 has a review date of 12/07/17

 

Please add this 'fault' number to the list, and will update in July, when the 'review' is again moved another 6/8 months down the line, and becomes 3 years old. 


Thanks added to the list......

 


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

However thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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biddybaxter
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Message 59 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

Just got my fault code as expected

F004613468 and has a review date of 3rd January 2018!!!!

Area 30

Postcode DE55

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tommey
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Message 60 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..


biddybaxter wrote:

Just got my fault code as expected

F004613468 and has a review date of 3rd January 2018!!!!

Area 30

Postcode DE55


@biddybaxter

Thanks for taking the time to share your code I have added it to the list, now these review dates do seem to be being pushed further and further forward now perhaps it's an effort to slow down the amount of post's on these forums of people asking for updates every 2 or 3 months when review dates arrive, 8 months is a long time to wait before a review though.

Makes sure you ask for some bill credits if you are going to stick with VM otherwise feel free to speak to retentions if you want to leave even if you are in contract as long term faults do allow you to leave without penalty...

All the best


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

However thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20