Menu
Reply
Rising star
  • 723
  • 14
  • 102
Registered: ‎09-12-2014
Message 41 of 217 (526 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

Well my beloved HUB 3 went POP.

It's a conspiracy the overseas call centre sent a "SIGNAL" at 2am check my thinkbroadband monitor below, managed to get it back online but the poor thing only managed a couple of hours before it completely died farewell my truly loved WHITE hub 3.

Well at least now I can hope I get a black one to match everything else on my desk, fingers crossed anyway just a pity I have to wait until sometime on Thursday for delivery do Virgin Media not do next day delivery Smiley Frustrated



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

Reply
0 Kudos
Tuning in
  • 38
  • 0
  • 1
Registered: ‎22-01-2011
Message 42 of 217 (522 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

deleted most of mine just a few i had in inbox been ongoing almost 2 years
area 20 De21
F003455568 until the current review date of 10/02/2016.

F003455568 extended the review date to 09/03/2016.


F004285391, the current review date is 25/05/2016.

F004285391 and can confirm the review date has been set to 27/07/16.



F004285391 has a new review date of 26/10/16.

F004285391 has a review date of 23/11/16,

F004285391 review date to 21st September

Rising star
  • 723
  • 14
  • 102
Registered: ‎09-12-2014
Message 43 of 217 (518 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

Hey Crazy,

 

Thanks for taking the time to post, I only want current open codes so I have added F004285391 with review date of 21/09/2017 to the list.

All the best



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

Dialled in
  • 195
  • 6
  • 60
Registered: ‎28-04-2017
Message 44 of 217 (496 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

[ Edited ]

@Crazy

Just wondering is the change over from F003455568 to F004285391 was, in your experience, a continuation of the same problem. It's not uncommon for fault numbers to be prematurely closed (i.e. without thoroughly testing) and then reappear as a 'new' fault number. There are other examples of this. This would be a concerning practice if correct though I'd hope VM would have open transparency on these linked numbers??

 

Reply
0 Kudos
On our wavelength
  • 22
  • 1
  • 5
Registered: ‎06-03-2017
Message 45 of 217 (471 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

Could you please add ref F005176088 to your list from area 20 ch41. Review date in December. This doesn't really matter to me now as I'm with another provider as of tomorrow. Not prepared to wait for a ridiculous review date like a fool
Reply
0 Kudos
Rising star
  • 723
  • 14
  • 102
Registered: ‎09-12-2014
Message 46 of 217 (469 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

@Captslow

Thanks for taking the time to post, I have added it to the main list.

You can access the list here

Good luck with the new ISP



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

Reply
0 Kudos
Tuning in
  • 38
  • 0
  • 1
Registered: ‎22-01-2011
Message 47 of 217 (442 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

i think the same issue the first one is one that had been ongoing a year then it altered to the latest one which seems to have going on forever yes i get reduction on monthly bill but the frustration most nights when it totally drops is nightmare! wish we had a alternative broadband we could go to but have not

Reply
0 Kudos
Rising star
  • 723
  • 14
  • 102
Registered: ‎09-12-2014
Message 48 of 217 (405 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

Well the list just keeps getting longer and longer there must be several thousand people suffering with high utilisation many probably don't even realise Smiley Sad

Can I just ask anyone that reads this to please post back here when you get new review dates so I can update the list

Cheers



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

Reply
0 Kudos
Fibre optic
  • 377
  • 12
  • 122
Registered: ‎23-10-2014
Message 49 of 217 (389 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

"Broadband and landline services

Faster broadband packages should deliver a better experience Many customers using standard ‘up to 17Mb’ broadband receive speeds that may be too slow for their day-to-day activities. Superfast products are significantly faster on average and upgrading to these, where available, should improve the customer’s experience.

But the speed of some ‘superfast’ services varies across the day

Although Virgin Media customers get faster speeds on average than those with other superfast packages, a small minority suffer severe slowdowns at peak times. Our research into home broadband speeds shows that, in November 2016, 9% of customers on Virgin Media’s ‘up to 50Mb’ package and 6% on its ‘up to 100Mb’ package received average speeds of less than 10Mbit/s between 8 and 10pm." — Ofcom, April 2017



"Cable broadband is typically faster than copper-based services, but a significant minority of users experience severe slowdowns in peak times." — Ofcom, UK Home Broadband Performance, November 2016
Reply
0 Kudos
Rising star
  • 723
  • 14
  • 102
Registered: ‎09-12-2014
Message 50 of 217 (340 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

Just added another few fault codes to the list here

keep them coming and I will hand them over to the governing bodies soon.



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20