It's a conspiracy the overseas call centre sent a "SIGNAL" at 2am check my thinkbroadband monitor below, managed to get it back online but the poor thing only managed a couple of hours before it completely died farewell my truly loved WHITE hub 3.
Well at least now I can hope I get a black one to match everything else on my desk, fingers crossed anyway just a pity I have to wait until sometime on Thursday for delivery do Virgin Media not do next day delivery
DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE
This is the poor quality of my Superhub 3 connection
Just wondering is the change over from F003455568 to F004285391 was, in your experience, a continuation of the same problem. It's not uncommon for fault numbers to be prematurely closed (i.e. without thoroughly testing) and then reappear as a 'new' fault number. There are other examples of this. This would be a concerning practice if correct though I'd hope VM would have open transparency on these linked numbers??
Could you please add ref F005176088 to your list from area 20 ch41. Review date in December. This doesn't really matter to me now as I'm with another provider as of tomorrow. Not prepared to wait for a ridiculous review date like a fool
i think the same issue the first one is one that had been ongoing a year then it altered to the latest one which seems to have going on forever yes i get reduction on monthly bill but the frustration most nights when it totally drops is nightmare! wish we had a alternative broadband we could go to but have not
Faster broadband packages should deliver a better experience Many customers using standard ‘up to 17Mb’ broadband receive speeds that may be too slow for their day-to-day activities. Superfast products are significantly faster on average and upgrading to these, where available, should improve the customer’s experience.
But the speed of some ‘superfast’ services varies across the day
Although Virgin Media customers get faster speeds on average than those with other superfast packages, a small minority suffer severe slowdowns at peak times. Our research into home broadband speeds shows that, in November 2016, 9% of customers on Virgin Media’s ‘up to 50Mb’ package and 6% on its ‘up to 100Mb’ package received average speeds of less than 10Mbit/s between 8 and 10pm." — Ofcom, April 2017
"Cable broadband is typically faster than copper-based services, but a significant minority of users experience severe slowdowns in peak times." — Ofcom, UK Home Broadband Performance, November 2016