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Community elder
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Registered: ‎28-08-2009
Message 31 of 217 (538 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

I see no green areas!

Time for an eye test or is it not ideal anyhere ?

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Fibre optic
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Registered: ‎24-04-2014
Message 32 of 217 (530 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

[ Edited ]

cybmole wrote:

I see no green areas!

Time for an eye test or is it not ideal anyhere ?


If you want to see green, you will need to look at the FTTC/VDSL2 map

quality-metric-fttc

 

 

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I am in an OVER UTILISED VIRGIN MEDIA AREA - poor speeds of 0.3Mbps to 4Mbps every evening.
Contention reference "F002896495", has now become F004952644.
Ongoing since March 2014. 14 review dates... Next Review AUGUST 2017
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Tuning in
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Registered: ‎14-10-2016
Message 33 of 217 (509 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

F004665175, Area 21, W3, 16/08/2017

Seems to be a problem across much of West London as I have seen numerous posts from people on here in neighboring post codes and boroughs over the last year.


**Still suffering from poor speeds at peak times in W3 due to over-utilisation, fault number: F004665175 **
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Rising star
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Registered: ‎09-12-2014
Message 34 of 217 (504 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

Fens 

Thanks for taking the time to post, I have added it to the main list.

You can access the list here

If you are affected by over utilisation please comment below with your fault code, area, first 3 letters of your postal code and review date. (example F004670584, AREA 04, B65, 20/09/2017)



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

On our wavelength
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Registered: ‎06-11-2010
Message 35 of 217 (477 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

Apols if someone has already done this one and you've not had chance to update the list yet but...

Fault ref: F004193000, Area 20, M41, 31st December 2017 (was told this by Chief Executive's Office, some people are still being told 31st August though)

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Rising star
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Registered: ‎09-12-2014
Message 36 of 217 (472 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

RatRug77

Thanks for taking the time to post, I have added it to the main list.

You can access the list here

If you are affected by over utilisation please comment below with your fault code, area, first 3 letters of your postal code and review date. (example F004670584, AREA 04, B65, 20/09/2017)



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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Well-informed
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Registered: ‎07-05-2011
Message 37 of 217 (442 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

[ Edited ]

Sorry Tommey, I'm too bone idle ,and fed up to the gills with it all. I hope that this is of some help to you: http://community.virginmedia.com/t5/Speed/Over-Utilisation-In-Hertfordshire/m-p/3295690#M142326

F003443743. December '14 - May '17.
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Rising star
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Registered: ‎09-12-2014
Message 38 of 217 (414 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

Pete7049

Thanks for taking the time to post, I have added them all to the main list.

You can access the list here

If you are affected by over utilisation please comment below with your fault code, area, first 3 letters of your postal code and review date. (example F004670584, AREA 04, B65, 20/09/2017)



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

On our wavelength
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Registered: ‎21-04-2017
Message 39 of 217 (398 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

No fault code or review date for Area 26 where I am, I had an engineer out last week who told us the problem will be fixed the 2nd week in May, they are waiting for parts to fix the main hub due to new areas being added. 

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Well-informed
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Registered: ‎07-05-2011
Message 40 of 217 (390 Views)

Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

Yep, that'll be more buffalo dirt mate. 

F003443743. December '14 - May '17.
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