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nickh
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Message 11 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

F004466969, Area 31, AL4, 07/06/2017
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JPL8
Fibre optic
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Message 12 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

There's some interesting reading here:

https://www.ofcom.org.uk/research-and-data/broadband-research/uk-home-broadband-performance-2016



"Cable broadband is typically faster than copper-based services, but a significant minority of users experience severe slowdowns in peak times." — Ofcom, UK Home Broadband Performance, November 2016
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Superuser
Superuser
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Message 13 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

Yes, some interesting statistics. Apart from the headline speeds available with cable being higher, it doesn't appear to fair too well when it comes to getting what you pay for.

"The proportion of panellists whose connection had a minimum speed that was less than half its maximum speed ranged from 0% for Sky’s ‘up to’ 38Mbit/s FTTC service to 34% for Virgin Media’s ‘up to’ 200Mbit/s cable service."

In fact, apart from headline speeds, the overall performance is worse than most others from what I can see.

Dave.

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Ignition
Trouble shooter
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Message 14 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..


paultechy wrote:

Not going to defend virgin media, the biggest delay is the lovely red tape in planning requests, since if need to install a new cabinet a hell of out lot work required, not just a matter of plugging in a few extra cables here and their.. have you seen other isps community forums not going to name names but plenty of high utilisation faults with them that take the same time scale to resolve 


Wasn't aware everyone lived in conservation areas where building a new cabinet required planning permission?

If you could point us collectively to some of these other ISPs with these issues that'd be good. I'm aware of one other cable company in the UK only, none of the others would need to construct new cabinets to provide additional capacity.

I've been asked, nicely, to pop back in here and write a post on what the actual issues have been, especially those covering areas where large swathes are experiencing issues due to downstream channel count, however it'd save me a bunch of time if you could explain the above more fully.

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tommey
Rising star
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Message 15 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..


nickh wrote:
F004466969, Area 31, AL4, 07/06/2017

 

Thanks for taking the time to post, I have added it to the main list.

You can access the list here

If you are affected by over utilisation please comment below with your fault code, area, first 3 letters of your postal code and review date. (example F004670584, AREA 04, B65, 20/09/2017)


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

However thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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cje85
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Message 16 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..


paultechy wrote:

Not going to defend virgin media, the biggest delay is the lovely red tape in planning requests, since if need to install a new cabinet a hell of out lot work required, not just a matter of plugging in a few extra cables here and their.. have you seen other isps community forums not going to name names but plenty of high utilisation faults with them that take the same time scale to resolve

also would have multi cabinets supplying 1 area and maybe only 1 effected, or part of the cabinet just in case people get the wrong idea 


The vast majority of speed issues on BT based fibre (BT, Sky, TalkTalk etc) are down to things like poor wiring in the home, a line fault or WiFi issues. They have enough bandwidth to/from the cabinet to accommodate all users, and when a cabinet is full they stop selling until more capacity is added or a new cabinet is built. The way it works is very different to Virgin Media. Cable broadband is unfortunately much more at risk of utilisation faults as there is far more bandwidth sharing involved. 

 

 

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Superuser
Superuser
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Message 17 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

If only BT was available in a area and the cabinet were full would you be unable to get internet at all as all other providers other then VM (Sky, BT, Talktalk etc) use BT network.

So would that leave people with no internet at all?
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Superuser
Superuser
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Message 18 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..


apcyberax wrote:
If only BT was available in a area and the cabinet were full would you be unable to get internet at all as all other providers other then VM (Sky, BT, Talktalk etc) use BT network.

So would that leave people with no internet at all?

It only applies to FTTC services. Most people could still get ADSL2+.

Dave.

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pcmanbob
Up to speed
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Message 19 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

F004610345 area 30 NG1  next review due 17/5/17, previous review date was 14/12/16

 

If every affected customer demanded compensation then maybe when it hit the profits some thing would be done,  in my street alone there are 5 other costumers affected but when I gave them the info to get some compensation non of them could be bothered. you just cant help some people...........

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Joe92
Fibre optic
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Message 20 of 245
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Re: Is it just me or is VM plagued by over sold services, so called over utilisation faults, see inside..

The apathy brigade! they're always out there; complain about everything but are too damn lazy to do anything, and commonly have way too much disposable income than sense. Pretty sickening really. Then you have those who are not savvy enough to be aware. All this plays right into the hand of service providers.

Anyroads, I though I'd run up a little chat with VM sales. Here's a cut down of the transcript (I've left enough here for VM track and confirm). I'm in Area 28 and I have a local 'fault' (F004055880 - peak time over utilisation...of course, not actually a fault) ongoing for some time and review date Dec 2017. Speeds consistently drop to c5-30Mbps between 6:30pm-11:30pm Mon-Fri from a 200Mbps package...

 

 "

 at 22:38, May 4:

Hello ###! Thank you for contacting Virgin Media Sales Webchat, how may I assist you?

 at 22:39, May 4:

Hi, I am interested in becoming a customer and have a question about what broadband service I can get. I understand I am in Area 28 - can you tell me if there are any speed issues here before I purchase a package?

 at 22:40, May 4:

That’s great! We offer the best yet affordable deals which you can definitely not resist, ###. So let me now help you find the best bundle that will suit your needs.

 at 22:48, May 4:

My specific and only question is: what percentage of the advertised speed should I expect if I go for the 200Mbps speed - at peak time?

 at 22:48, May 4:

We can actually guarantee a speed of not less than 180mbps even in peak times for this package! Smiley Happy

 at 22:50, May 4:

That is great news! so, can I confirm than for my postcode I will receive NO LESS than 180Mbps during peak times?

 at 22:49, May 4:

Yes ###."

 

--> well, that's damn interesting! Quite simply, they are telling lies in order to gain more customers!