Many of the Areas are made up of different parts of the country which can be 100s of miles apart, for example 'Area 14' might include Birmingham, Newcastle and Glasgow. Each utilisation fault generally affects perhaps a few 100 customers in part of a town, rather than the whole of the VM area code.
@cje85 there is roughly 30 area codes that cover the virginmedia network, big cities like Glasgow (my home town) has its own area code of 28, since the area codes are back from the days of ntl, telewest blueyonder, nynex etc etc..
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What even happens during a review? Why do the dates just get pushed back?
Tea. Biscuits. And jolly hockey sticks in a conference room deep in VM HQ. I believe that prayers are said so that the magic little pixies might come and fix the problems. Those might well be alternative facts, but they might as well be the truth for all the difference it makes.
VM will tell you that assessments are made about how bad the problem is, what needs to be done, what's been done, planning permission, digging up roads/pavements ... And then a whole bunch of techie stuff that they don't explain what it means, but as a customer you're supposed to lap up and nod along sagely to as though everyone understands exactly what it is that's being discussed. They're very good at making excuses for doing nothing rather than finding reasons to get on with the job.
Basically, I think they look at whether or not it's actually worth fixing the problem. It's a cost/benefit analysis. How much will it cost to fix? How many people are affected? What can VM's competitors offer by way of competition? Is it faster than the 5–8Mbs customers typically get with an over utilisation fault? Etc.
What I can say for certain is that where I live in Portsmouth (PO4) there have been utilisation faults ongoing for over 3 years with different reference numbers. The last time it was "fixed" I was told that some new downstream channels had been added, but VM refused to tell me if they'd done anything else because that was business sensitive information. Either it wasn't enough or it was taken away again because the fault reappeared under a new number 3 months later.
In the time I've been living here (15+ years) VM have never done any work on my local cabinet that's involved digging anything up. I can see it from my bedroom window and I have to walk past it every day on my way to work. The only noticeable thing that they've done is repaint it from dark green to light grey. Whether or not that made any difference to its performance ... well, you'd have to ask VM that question. Perhaps that was the "fix" they made a couple of years ago ... Once the planning permission for that particular shade of corporate grey had been approved, of course.
"Cable broadband is typically faster than copper-based services, but a significant minority of users experience severe slowdowns in peak times." — Ofcom, UK Home Broadband Performance, November 2016
Well, had enough, email off to the CEO dept, getting 18meg plus the Hub keeps dropping all our devices forcing us to reboot - rediscover and add every device again along with the password... utter nightmare. I will also be looking to inform some kind of trading standards as this service should not be sold in its current state, God only knows how many people are being ripped off right now and despite the billions V.M is making there's zero effort to fix/upgrade just C.S trained to lie to their customers "oh well, if the services were working correctly then we'd be charging you a lot more..."
So it looks like that letter I received a month ago saying they were doing work in my area today was another crock of. My 100mb service limping along at about 8mb this evening. Still only another 8 months until the next review date...
Sadly due to BT incompetence, my house is listed as the only one in a street of 30 houses that can't get infinity. It's total nonsense but I've never come across a more complete 'computer says no' organisation that Openreach.
So crap and expensive as VM is, I've literally nowhere else to go.
They aren't going to reply because there seems to be an awful lot of hate on this thread, I know that it is very frustrating not getting answers to this, but getting angry about it will only make this worse. If you don't like the service you can just simply disconnect.