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keiranholloway
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Internet virtually unusable

I am getting virtually unusable Internet at the moment:

Looks like network is saturated.  Anyone else?

C:\Users\keiran>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 * 2 ms 1 ms routerlogin.net [192.168.0.1]
2 759 ms 1130 ms 1087 ms 10.86.232.1
3 1127 ms 942 ms 874 ms brnt-core-2b-xe-213-0.network.virginmedia.net [62.252.72.241]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 722 ms 764 ms 1380 ms eislou2-ic-1-ae3-0.network.virginmedia.net [62.254.85.145]
8 829 ms 297 ms 138 ms 213.104.85.90
9 642 ms 700 ms 638 ms 216.239.54.245
10 939 ms 984 ms 704 ms 216.239.57.167
11 598 ms 345 ms 330 ms google-public-dns-a.google.com [8.8.8.8]

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keiranholloway
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Re: Internet virtually unusable

Hi, 

 

I was putting this down to excess users using this due to new years day etc and network saturation. However, this has now been going on for 3 days...

There is continual latency upstream of the DOCSIS modem - mostly next hop.  The modem is showing considerable numbers of discards.

Speed tests support this: 

 5934411031

 

 What do I need to do to get this actioned? 

 

Thanks. 

 

Cheers,

Keiran. 

 

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Forum Team
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Re: Internet virtually unusable

Hi keiranholloway,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with the network in your area affecting speed at peak times - Ref.(F004836430). Our technicians are working to get this sorted and have set a review date of 22nd February.

 

I'm really sorry for any inconvenience this may cause.

 

Josh


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