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Dmatthews1
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Internet too slow at 9pm

Every evening about 9pm, our internet slows right up and we are unable to watch anything online without buffering.
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Andy1975
Fibre optic
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Re: Internet too slow at 9pm

Thanks for sharing.

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Forum Team
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Re: Internet too slow at 9pm

Hello Dmatthews1,

 

Sorry to hear this has been happening with your broadband connection and I would like to welcome you to the community.

 

I have located your account and I can see upgrades are underway in your area to support the increase demand for our services, once this has been completed you should find the issues regarding slow speeds should be resolved.

 

I'm very sorry for the inconvenience this is causing and you will be contacted soon to discuss your credit options.

 

Kind regards

Rose
Forum Team


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