My internet speeds have dropped dramatically. This morning at worst it was 0.3Mbs it is now 12Mbs, on another device (ipad mini 2 months) old it is 33Mbs and hard wired it is 48Mbs, I am paying for "up to" 200Mbs. Also the land line has lost connection which is hopefully going to be resolved by an engineers visit on 3rd March.
I have been with Virgin Media for less than a month so I am a little concerned about what I have signed up for. Is this going to be a common issue or is it just a glitch.
Could be you have power level problems on the connection. Can you post your Upstream and Downstream data please. Access the hub admin by typing 192.168.0.1 in your browser's URL ... do NOT sign in but simply click on Router Status to access the data.
I have tried to access the router with the URL 192.168.0.1 and eventually I have arrived at the Virgin page but was asked for a password for the router and I found that on the base of the router. The figures that I have found are as follows for downstream (for some reason I cannot put any more information into this text panel so no upstream data)
An engineer is calling to try and resolve an issue with no land line connection, perhaps he might be able yo short this problem out as well. I also now have a green wireless light on the front of the router that is flashing, I have tried re-booting without any success.
Apologies for your poor broadband connection. We do have a fault already reported for this, ref: F005137151. Basically either faulty equipment (ours or a customer's) or damaged cabling is causing the SNR (signal to noise ratio) to dip.
We're currently awaiting the assigned Network engineer to visit and diagnose where the fault/damage is. We'll be happy to provide updates so please just post a request on here and we'll take a look for you.