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techlord2488
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Internet speed dropped significantly

Hello all,

My internet speed has slowed to around 60mb, and I am paying for 200. We experienced internet drops frequently for around 2 weeks, and now the internet has slowed. It started at around Christmas time, and the area is St Albans.

Thanks,

Amir

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Forum Team (Retired) Adam_L
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Re: Internet speed dropped significantly

Hi techlord2488, 

Thanks for getting in touch to let us know about your issues with broadband connection dropping and having issues with slow speeds/ I apologise for any inconvenience caused.

I have tested the connection from here for you and I can see a number of time outs inside the Hubs logs, an engineer will need to attend in order to resolve this for you. 

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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