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hydroptere
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Internet speed and customer service

My broadband contract should ensure a speed "up to" 100mbps.
Virgin marketing strategists do not claim that the speed is always going to be equal to 100Mbps.
Therefore, what does "up to" really mean?

I have been running tests on my connection since October, every night and day. The maximum connection speed was 54Mbps. 
Clearly way inferior to the meaning of "up to" 100Mbps.
My interpretation of "up to" is a value between 60- 90 with occasional peaks of 100Mbps.


I assume that in order to get a solid 100Mbps speed I should sign up for a 200Mbps contract.
Am i correct?
If so, this is not what i expected.
Any suggestion?

 

 

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Superuser
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Re: Internet speed and customer service

Depends how you are testing, wired or wirelessly?



And if you are not getting full speeds to start with, upgrading won't change it. All upgrading does is change a profile letting your hub know it is allowed more max bandwidth but if you are not reaching current max, it's unlikely you will get a change.
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All posts made are personal opinions as I do not work for VirginMedia.
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hydroptere
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Re: Internet speed and customer service

thank you very much. I re-tested it wired  and got over 100Mbps.
How do I upgrade my hub? Is it a hardware or software issue?

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cje85
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Re: Internet speed and customer service

Many things can affect WiFi, including the device you're using (phone, tablet etc) the band you are connecting to, and interference from other WiFi networks nearby.

Which hub do you have, and what are you testing the speed on? 

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Forum Team
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Re: Internet speed and customer service

Hi hydroptere,

Thanks for following Shafreya's advice regarding testing out a wired speed.
At least we know that we can taker a deeper look at wireless.
Firstly your WLAN card should be dual (or multi) stream and AC standard. Next you'll need to ensure you find the optimal wireless settings to ensure a strong signal.

Take a look at the below links from our help pages:

Optimising your Hub's Wi-Fi signal

How fast is wireless?

Changing your Hub's wireless channel

Give the advice contained a go and let us know how you get on Smiley Happy Oh, and welcome to our Community, always nice to greet a new visitor.


Jen
Forum Team



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