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Nathat23
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Internet keeps slowing down and dropping out.

Hello,

Recently my 200mb connection has been slowing down a lot and even dropping out.

Logs:

30/12/2016 20:21:20 GMT	30/12/2016 20:21:20 GMT	Error (4)	68000407	TOD established
30/12/2016 20:21:09 GMT	30/12/2016 20:21:09 GMT	Notice (6)	84000510	Downstream Locked Successfully
30/12/2016 20:20:54 GMT	30/12/2016 20:20:54 GMT	Critical (3)	82000400	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
30/12/2016 20:20:32 GMT	30/12/2016 20:20:32 GMT	Critical (3)	82000400	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
30/12/2016 20:19:32 GMT	30/12/2016 20:19:32 GMT	Critical (3)	82000400	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
30/12/2016 20:18:32 GMT	30/12/2016 20:18:32 GMT	Critical (3)	82000400	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
30/12/2016 20:17:32 GMT	30/12/2016 20:17:32 GMT	Critical (3)	82000400	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
30/12/2016 20:16:32 GMT	30/12/2016 20:16:32 GMT	Critical (3)	82000400	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
30/12/2016 20:15:32 GMT	30/12/2016 20:15:32 GMT	Critical (3)	82000400	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
30/12/2016 20:14:32 GMT	30/12/2016 20:14:32 GMT	Critical (3)	82000400	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
30/12/2016 20:13:32 GMT	30/12/2016 20:13:32 GMT	Critical (3)	82000400	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
30/12/2016 20:12:49 GMT	30/12/2016 20:12:49 GMT	Error (4)	67070100	DBC-ACK not received
30/12/2016 20:12:47 GMT	30/12/2016 20:12:47 GMT	Warning (5)	85010200	TCS Partial Service
30/12/2016 20:12:32 GMT	30/12/2016 20:12:32 GMT	Error (4)	68010302	DHCP WAN IP - (retracted)
30/12/2016 20:12:02 GMT	30/12/2016 20:12:02 GMT	Error (4)	68000407	TOD established
30/12/2016 20:11:50 GMT	30/12/2016 20:11:50 GMT	Notice (6)	84000510	Downstream Locked Successfully
30/12/2016 20:11:37 GMT	30/12/2016 20:11:37 GMT	Critical (3)	82000400	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
30/12/2016 20:11:12 GMT	30/12/2016 20:11:12 GMT	Critical (3)	82000400	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
30/12/2016 20:10:12 GMT	30/12/2016 20:10:12 GMT	Critical (3)	82000400	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
30/12/2016 20:09:12 GMT	30/12/2016 20:09:12 GMT	Critical (3)	82000400	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

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Nathat23
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Re: Internet keeps slowing down and dropping out.

I'm in area 24
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Superuser
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Message 3 of 4
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Re: Internet keeps slowing down and dropping out.

Your power levels and SNR are fine.

However, your network logs are showing a lot of T4 errors indicating the hub dropping connection to VM's servers.

You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

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Forum Team
Forum Team
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Re: Internet keeps slowing down and dropping out.

Hi Nathat23,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Speak soon! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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