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kale17
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Internet down

No internet in Solihull since 2pm yesterday. Online status changes the completion time every time i look - it's now 11am today after being 4pm, 6pm, 8pm & 11pm yesterday. Customer service are no help and basically just read what the status page says. I was with Sky for years and never had a single major outage.Still no idea when my broadband will come back - i certainly can't trust the online status checker as that simply changes every time a deadline is reached. Clueless. 

 

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Hydrops
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Re: Internet down

VM are clueless and don't expect a response from these forums within two weeks. 

Getting consistently shafted by highly fluctuated ping during "peek" all daylight hours.
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Forum Team
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Re: Internet down

Hi kale17,

 

Thanks for posting and a big welcome to the community Smiley Happy

 

Apologies for the delayed reply, we're very busy at the moment.

 

I'd like to arrange for an engineer to call around to look into your connection problems.

 

I'll drop you a PM (purple envelope, top right) to make an appointment.

 

Speak with you very soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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