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pete7049
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Message 51 of 155
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Re: Internet connection barely usable

Feel free to add to this thread:

https://community.virginmedia.com/t5/Community-Natter/How-long-has-your-F-Number-been-open/td-p/3078...

F003443743. December '14 - May '17.
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ian-c
Fibre optic
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Message 52 of 155
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Re: Internet connection barely usable Fault ref: F002896495


ian-c wrote:

Tomorrow 6/4/2016, the latest date of a very long list of review dates for Fault ref: F002896495

Have the pre-upgrade works been carried out?

Are the capacity upgrades under way?

I am supposed to be getting the 'speed boost' to superfibre 70Mbps by the end of April. Somehow I still cannot see that happening.

Please update us all in the WN3 area with the latest information.

Here is tonight's wonderful speed test. After two years of diabolical speeds, do you still think this is acceptable?

5227609234


I was right.....

Upgrade to superfibre 70Mbps will not be by the end of April... it is now sometime between September 2016 and February 2017

F002896495 has now been pushed back for the tenth time to 10/08/2016 so that additional work can take place.

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I am in an OVER UTILISED VIRGIN MEDIA AREA - poor speeds of 0.3Mbps to 4Mbps every evening.
Contention reference "F002896495", has now become F004952644.
Ongoing since March 2014. 17 review dates... Next Review JUNE 2018
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Parki79
Rising star
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Message 53 of 155
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Re: Internet connection barely usable Fault ref: F002896495

Tenth time without a reason for missing the 9 previous review dates, this system is absolutely dogturd. No confidence of them hitting the next review date as they have missed so many now.

Management need to give an explanation for this as it really is such a strange situation. We need to push for a Contention announcement from management.




I am in a Virgin Over Utilised Area - F003476231 - Never Ending Fault.
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ian-c
Fibre optic
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Message 54 of 155
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Re: Internet connection barely usable Fault ref: F002896495

5245844527

Even the upload speed is slow!!

I guess we will have to continue to suffer these excruciatingly slow speeds until at least 10/08/2016 

-----------------------------------------------------------
I am in an OVER UTILISED VIRGIN MEDIA AREA - poor speeds of 0.3Mbps to 4Mbps every evening.
Contention reference "F002896495", has now become F004952644.
Ongoing since March 2014. 17 review dates... Next Review JUNE 2018
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ian-c
Fibre optic
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Message 55 of 155
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Re: Internet connection barely usable

Simply the best....!

5333048421

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I am in an OVER UTILISED VIRGIN MEDIA AREA - poor speeds of 0.3Mbps to 4Mbps every evening.
Contention reference "F002896495", has now become F004952644.
Ongoing since March 2014. 17 review dates... Next Review JUNE 2018
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Parki79
Rising star
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Message 56 of 155
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Re: Internet connection barely usable

That really is unacceptable, just isn't fit for purpose. Bizarre they feel it is acceptable for you to carry on as you are with it. 




I am in a Virgin Over Utilised Area - F003476231 - Never Ending Fault.
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ian-c
Fibre optic
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Message 57 of 155
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Re: Internet connection barely usable

The lowest speed yet...

5335779783

-----------------------------------------------------------
I am in an OVER UTILISED VIRGIN MEDIA AREA - poor speeds of 0.3Mbps to 4Mbps every evening.
Contention reference "F002896495", has now become F004952644.
Ongoing since March 2014. 17 review dates... Next Review JUNE 2018
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ian-c
Fibre optic
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Message 58 of 155
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Re: Internet connection barely usable

This afternoon I can achieve a blistering....

5365357260

Well it is a Bank Holiday after all.

-----------------------------------------------------------
I am in an OVER UTILISED VIRGIN MEDIA AREA - poor speeds of 0.3Mbps to 4Mbps every evening.
Contention reference "F002896495", has now become F004952644.
Ongoing since March 2014. 17 review dates... Next Review JUNE 2018
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ian-c
Fibre optic
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Message 59 of 155
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Re: Internet connection barely usable

One minute to Midnight

5374604563

-----------------------------------------------------------
I am in an OVER UTILISED VIRGIN MEDIA AREA - poor speeds of 0.3Mbps to 4Mbps every evening.
Contention reference "F002896495", has now become F004952644.
Ongoing since March 2014. 17 review dates... Next Review JUNE 2018
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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Message 60 of 155
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Re: Internet connection barely usable

Hi ian-c, 

 

Thanks for keeping us posted on your slow speeds issues, I can appreciate these can be frustrating especially over long periods of time so apologies for any bother.

 

I've had a look at things form this side and I can see that your area cable seems to suffer with some load issues, especially during the peak hours. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.

 

The reference number for this is F002896495 and is currently scheduled for a review around the middle of August.

 

I will send you a PM (Purpler envelope at the top) outlining your credit options for this.

 

Take care, 

Thanks, 

Adam.


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