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Forum Team
Forum Team
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Message 151 of 155
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Re: Internet connection barely usable

Hello ian-c

 

Sorry do not wish to get your hopes up only to have them dashed but F004952644 review date has moved to 17 JAN 2018.

 

Thank you for your patience

 

 

Nicola

Virgin Media Forum Team
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ian-c
Fibre optic
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Message 152 of 155
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Re: Internet connection barely usable

Sorry Nicola but hopes have long since vanished and patience is wearing incredibly thin now.

The review date for F004952644 was brought forward from 9/8/17 to 26/7/17. I said three weeks ago the revised date was encouraging (said with a pinch of scepticism).
I guess my scepticism was spot on.

I have had to use mobile broadband this evening to access the forums. The internet has been on and off intermittently and then down completely for the SECOND TIME this week due to "network problems in the area". 

It really is about time you got these problems sorted once and for all.

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I am in an OVER UTILISED VIRGIN MEDIA AREA - poor speeds of 0.3Mbps to 4Mbps every evening.
Contention reference "F002896495", has now become F004952644.
Ongoing since March 2014. 17 review dates... Next Review JUNE 2018
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ian-c
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Message 153 of 155
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Re: Internet connection barely usable

The sixteenth review date is almost upon us - 17th January 2018.

Can you please provide an update on the fault reference F004952644 (formerly F002896495).

-----------------------------------------------------------
I am in an OVER UTILISED VIRGIN MEDIA AREA - poor speeds of 0.3Mbps to 4Mbps every evening.
Contention reference "F002896495", has now become F004952644.
Ongoing since March 2014. 17 review dates... Next Review JUNE 2018
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ian-c
Fibre optic
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Message 154 of 155
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Re: Internet connection barely usable WN3 F004952644 (formerly known as F002896495)

It looks like I have to update my own thread now!!

The latest review/fix date for F004952644 /  F002896495 is now June 2018

That will be four years and two months and still counting !!!!

-----------------------------------------------------------
I am in an OVER UTILISED VIRGIN MEDIA AREA - poor speeds of 0.3Mbps to 4Mbps every evening.
Contention reference "F002896495", has now become F004952644.
Ongoing since March 2014. 17 review dates... Next Review JUNE 2018
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Parki79
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Message 155 of 155
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Re: Internet connection barely usable WN3 F004952644 (formerly known as F002896495)

What is it that is so difficult for them to upgrade in the area? My issue in Golborne has been resolved many months ago. That was a relative simple lit of work for them, so it's bizarre the amount of time it took. Have you had no further explanation?



I am in a Virgin Over Utilised Area - F003476231 - Never Ending Fault.
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