Hey, Basically I Upgraded my internet around a year ago now so that i get "upto 200Mb" which is simply not the case, For the past week or so my internet has been basically useless in the sense that for one the routing was terrible so i couldn't connect to any type of server hosted in the UK for voice chat etc. Also in the day i have been getting speeds of around 4Mb at max and upto 800ping in servers. When i rang up it was justified by saying that this was "peak times" and that it would be fine after around 9:30 which simply isn't good enough if i pay for internet to be able to use in the day and not the night. What can i do to help fix this situation?
Unfortunately the only answer is to leave. Have a quick search through this forum and you'll find hundreds of examples, virgin has more customers than bandwidth. When it gets busy we all suffer. Only one solution. Took me 12 months to reach that conclusion, but after promises of work in the area they have revised their estimate for the fourth time, they expect speeds to improve in Manchester after November 2017. Absolutely appalling.
Update: I have recently rang up again because it got to a point where the internet wasn't usable (Had like 2000+ ping etc.)
Anyway Virgin Media sent out an engineer and fitted a new router and did some other stuff and it is now working perfectly, so far. Thank you guys anyway for trying to help fix my problem, I appreciate it.