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LiamWirral
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Intermittent connection - Dropping every few minutes

Merseyside Area. Issue has been active for 4 days 

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LiamWirral
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Re: Intermittent connection - Dropping every few minutes

My Broadband Ping - Liam RookeLeft overnight with nothing connected. High latency spikes and packet drops
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Forum Team (Retired) Adam_L
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Re: Intermittent connection - Dropping every few minutes

Hi LiamWirral, 

 

Thanks for posting! I am sorry to hear that your connection is dropping every few minutes, I apologise for any inconvenience caused.

I have tested things from here and I can see that there's a lot of T3 time outs inside the Hubs logs and I would like to arrange for an engineer to attend and investigate this further for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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