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byeckmissus
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Insufficient bandwidth

I've tried watching Clarkson and Co using my Amazon Premium service on dozens of occasions but all I ever get to watch are a couple of minutes interspersed with 10 minutes or so of buffering before the inevitable ' insufficient bandwidth' error pops up.  Even watching something on BBC iPlayer involves lengthy delays and loss of sound/picture. I've allegedly got the 150mps service tho' that frequently drops off, especially at peak times. Any clues?

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Forum Team
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Re: Insufficient bandwidth

Hi byeckmissus, 

 

Welcome to the forums, I am sorry to see you have been having trouble with your connection particularly when trying to stream. 

 

I have taken a look and it seems your downstream power levels are too high. I would like to get an engineer out to have this corrected for you. 


I will pop you a PM to get this arranged. Keep an eye out for the Purple Envelope, top right hand corner. 


Speak to you soon. 

 

Emma


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writer201
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Re: Insufficient bandwidth

I'm having the same problem. Every time I watch Amazon Prime I have insufficient bandwidth. Same goes for Netflix. Youtube works OK but occasionally it buffers. I have rebooted the modem several times after which it works, but soon it resumes normal service. Considering the price we're paying I find this annoying and a waste of time chasing Virginmedia around for answers. Who is going to sort my problem?

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Re: Insufficient bandwidth

Hi writer201, 

 

Thanks for getting in touch, I am sorry to see you have been having trouble with your connection. I have taken a look and things seem to be ok from this side. 

 

Are you using a wired or a wireless connection? If wireless try wired and let us know if it makes a difference. Pop the Hub into Modem only mode and the computer into safe mode with networking. 

 

It may also help to see a BQM graph. (please be aware link is external and we're not responsible for its contents). 

 

Speak to you soon. 

 

Emma


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