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Zero-22
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Incredibly slow speeds.

Hi,

 

We have a 200mb internet package and for the last couple of weeks its been incredibly slow, I just ran a speed test on my desktop PC plugged in via Ethernet, Which is capable of the 200mb because when it was first upgraded we were getting that speed now I get between 3-10mb and it's terrible . Paying for this "fastest" broadband and not getting anything to show for it.

The whole reason of getting such a big package is for all the devices connected and we can't connect the devices because it takes to long to do anything.

Any help with resolving this or at least info on it would be much appreciated. Smiley Frustrated

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Re: Incredibly slow speeds.


Zero-22 wrote:

Hi,

 

We have a 200mb internet package and for the last couple of weeks its been incredibly slow, I just ran a speed test on my desktop PC plugged in via Ethernet, Which is capable of the 200mb because when it was first upgraded we were getting that speed now I get between 3-10mb and it's terrible . Paying for this "fastest" broadband and not getting anything to show for it.

The whole reason of getting such a big package is for all the devices connected and we can't connect the devices because it takes to long to do anything.

Any help with resolving this or at least info on it would be much appreciated. Smiley Frustrated


Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting.

Do you notice the poor speeds onlu during the evening peak, or all the time during the day?

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Zero-22
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Re: Incredibly slow speeds.

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)299000000267000000275000000283000000291000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID1713141516181920
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)1.110.060.090.110.171.261.411.55
RxMER (dB)37.9437.0937.0937.0937.6438.2637.6437.94
Pre RS Errors
81354345751760884112671676
Post RS Errors
291301283278293281273285 Upstream   US-1 US-2 US-3 US-4
Channel TypeN/AN/A2.02.0
Channel IDN/AN/A46
Frequency (Hz)N/AN/A3680000023600000
Ranging StatusOtherOtherSuccessSuccess
ModulationN/AN/A16QAM16QAM
Symbol Rate (Sym/sec)N/AN/A51200005120000
Mini-Slot SizeN/AN/A44
Power Level (dBmV)N/AN/A47.5047.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000 Network Log
First TimeLast TimePriorityError NumberDescription
11/01/2017 20:29:45 GMT11/01/2017 20:29:45 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
09/01/2017 12:12:37 GMT09/01/2017 12:12:37 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
08/01/2017 20:35:09 GMT08/01/2017 20:35:09 GMTNotice (6)68010600DHCP Renew - lease parameters tftp file-******** modified
08/01/2017 20:35:09 GMT08/01/2017 20:35:09 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
08/01/2017 20:34:23 GMT08/01/2017 20:34:23 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/01/2017 20:33:39 GMT08/01/2017 20:33:39 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/01/2017 20:32:11 GMT08/01/2017 20:32:11 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/01/2017 20:29:16 GMT08/01/2017 20:29:16 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/01/2017 20:23:27 GMT08/01/2017 20:23:27 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/01/2017 20:11:46 GMT08/01/2017 20:11:46 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/01/2017 19:48:24 GMT08/01/2017 19:48:24 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/01/2017 19:01:40 GMT08/01/2017 19:01:40 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/01/2017 17:28:12 GMT08/01/2017 17:28:12 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/01/2017 14:21:15 GMT08/01/2017 14:21:15 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/01/2017 08:07:23 GMT08/01/2017 08:07:23 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
07/01/2017 19:39:40 GMT07/01/2017 19:39:40 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
04/01/2017 00:16:18 GMT04/01/2017 00:16:18 GMTNotice (6)68010600DHCP Renew - lease parameters tftp file-******** modified
04/01/2017 00:16:18 GMT04/01/2017 00:16:18 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
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Zero-22
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Re: Incredibly slow speeds.

Hopefully these are better than the post before Smiley Wink

2017-01-11 (2).png

 

 

2017-01-11 (3).png

 

 

2017-01-11 (4).png

 

 

2017-01-11.png

 

 

 

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