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ArronOwen
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Inconsistant download speed and ping

Currently on the vivid 200 package and this past month ive had nothing but inconsistant download speed and ping over both wired(using a cat6 ethernet cable) and wireless just wondering if theres anything i could do to fix this issue
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Re: Inconsistant download speed and ping

Hi ArronOwen,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004979960). Our technicians are working to get this resolved and have set a review date of 26th April.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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