I have exactly the same problem, I was very disappointed, I thought it was a good company.
Welcome to the Community!
Really sorry to hear you're experiencing speed issues.
I've located your account and everything is looking healthy at the moment. Your signal levels are as they should be and there are no issues with the network in your area.
Are you connected wired or wirelessly?
I'd like you to try running a speed test with the hub in Modem Mode to see what kind of results you get.
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