So I referred my mum to virgin media, and have found out she is in an area with contention issues, I just can't be more gutted, how can a company not mention this during the sign up process
[MOD EDIT: Subject heading changed to assist community]
is the mod taking the p!ss?
Thanks for getting in touch
I'm really sorry to hear that your mum is being affected by an area fault, I know it's disappointing and inconvenient.
Please offer our sincere apologies to you mum and let her know that we're happy to help here on the community.
Thanks again for your post,
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