Forgive my impending unhelpful rant, if you don't want to hear a generic dissatisfied customer, please ignore this post.
I've complained to VM about the terrible speeds (Region 7, Bristol / Bath area) before - as on a 50mbit package most evenings I've only seen a shocking 2mbit down rate.
Offered Vivid 200 package upgrade and "Full House" TV bundle as a "Limited time offer" as my contract with Vivid 50 was expiring. Couldn't care less about the TV package, but thought what the hey, it's only a couple-of-quid more a month and I was sold on the idea that, with a 200mbit package I would be prioritised over those suckers still on 50mbit packages.
Boy do I feel like an idiot. Still shocking peak time speeds and even off-peak I have never seen anything close to fulfilment from Virgin Media's lure of 200mbit speeds... I see my rate capped at 50mbit at best.
So here I am, with another year of Virgin Media ahead of me, the only thing I have to show for it is:
1) A crap box of plastic that gives me useless TV channels that I don't even want 2) A slightly higher monthly bill than before 3) Regret
Oh. And a new Super Fast Hub! That tells me (lies to me) "You have a 200mbit(tm) connection!". My only hope is that someone reads this and thinks better of staying / joining VM.
Can't wait for next years 500mbit pacakges though!
If there are issues on the line, increasing the maximum you can have will not change the issue.
There are no priorities for traffic on the line as well. A customer is a customer.
~~~~~~~~~~~~~~~~~~~~~~~~~ All posts made are personal opinions as I do not work for VirginMedia. Kudo's a post if you find it useful and want to say thanks Mark a post as a helpful answer if it answers your question