Mate, "Speed, we like it fast" - More correctly, you'll get better speeds on ADSL/carrier pigeon than you will with VM. Honestly, the issue of utilisatisation is a cover all description of we are selling you a service we can't provide. But don't worry it'll be fixed "soon". I wouldn't mind it if VM provided training instead and let me fix the problem myself. Secondly, the amount of staff which provide "support" to the connections to be fixed "soon" could be reallocated to engineers so we wouldn't have these issues in the first place. The business model is completely flawed and based around false promises of high speeds.
Getting consistently shafted by highly fluctuated ping during "peek" all daylight hours.