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Bryn_1971
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Hub reboots unexpectedly to defult settings & DNS errors in internet browser

Hi My Super-hub periodically resets to factory default loosing all customized settings. it's a pain to have to keep restoring from backup !

Also on browsing the internet, requesting a web page can take several minutes, causing timeouts and DNS query failures.

I believe this maybe a router fault rather than a service issue.

I haven't found a technical support phone number which would have been useful

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Re: Hub reboots unexpectedly to defult settings & DNS errors in internet browser

Hi Bryn_1971,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

If the Superhub is rebooting itself then we'll need to get it replaced. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and get this sorted out for you.

 

Speak soon Smiley Very Happy

 

Josh


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