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mlogic
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How to complain,poor broadband speed

Hello all.

I posted a thread sometime ago,but can not seem to locate.So sorry for posting another.

I live in Bristol,and am suffering with terrible speed issues. I finally got through to someone,and after 27 minutes,I was told there is a known problem in Bristol.A contention related problem.

I have tried again to web chat,(there op's are always busy,regardless of the time & time ),no luck. How can I report this directly to VM by phone or email etc.

Any advice in addressing the terrible service ,would be appreciated .

Thank you

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wonko
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Re: How to complain,poor broadband speed

Have a look at Bartman007's helpful guide:

 

http://www.bartmans.com/CISAS/

 

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