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iantommo123
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Horrendous speeds and packet loss

Bb9f31fe1d3cc9085c02a7aeb4318d29

 

 

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This is really taking the Michael now, my speed upgrade has now been deferred again until 2017 the prices just keep going up and the sevice keeps on getting worse, and now what is with all this packet loss? the internet has now just about become unuseable

 

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iantommo123
On our wavelength
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Re: Horrendous speeds and packet loss

seeing as I can't edit my origonal posts here are the correct TBB graphs showing the packet loss

Bb9f31fe1d3cc9085c02a7aeb4318d29-13-11-2016

Bb9f31fe1d3cc9085c02a7aeb4318d29-14-11-2016

 

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Re: Horrendous speeds and packet loss

Hey iantommo123,

 

Thanks for getting back in touch, hope you're well Smiley Happy

 

I'm sorry to see that you're still suffering with your connection, I know it's been on-going for a while.

 

I've checked your connection this afternoon and I've noticed that your SNR is out of range.

 

Usually this would require an engineer, I'll drop you a PM (purple envelope, top right) to discuss this further.

 

Speak with you soon,

Take care.

Heather_J

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