ok this needs logging in text because trying to get phone support to comprehended anything is a nightmare.
So this is 100% a fault on your network simple as. The fault seems to lie from my router to the second hop (infact even seening 2ms on the first hop shows how poor the superhub is). Last week all was "fine" then maybe Thursday or friday I starting pining in excess of 600+. I did the usual and made sure nothing was on my network downloading etc. I then connected to the router and ran a tracert (from the router itself) to a few IPs and straight away it was showing atleast 400 ping on my first hop. After about 2 hour ish and just under 42 million router reboots this calmed down again to my usual 20-30 ping (ps this is to a dutch server). Anyways then on Saturday my ping jumped to around 50-52 and has remained there ever since (to the same dutch server). I have just this second done another squllion reboots, and then I decided to do a factory reset. I have just tried a traceroot to the dutch server again.
min 10ms, max 70ms, average 40ms, I should not be getting highs of 70 or averages of 40 on the first hop outside of the home.
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
I did read the rules thank you (ps don't troll)... the rules that say don't post any private information... how is posting virgin media owned IPs that don't relate directly to my connection classed as private. removed
If you spent as much time correcting actual issues as apposed to fixing menial items maybe there would be a higher percentage of happy customers. Maybe you work for the government they have similar mind sets.