Menu
Reply
  • 16
  • 0
  • 0
jaimepb
Tuning in
275 Views
Message 1 of 23
Flag for a moderator

High utilisation issue HP1 area (F004662173)

Can I get an update on the fix time on this issue, as the slow speed in the evening is making the connection unusable.

Down to 2-3mbit/s download in the evening, which means streaming and web browsing are impossible.

I believe the last update was for March (I realise it is only the 1st)

Tests always done on wired connection.

I've tried ringing but as my only option is to phone in the evenings and i'm unwilling to spend most of it on hold.

 

Thanks in advance!

0 Kudos
Reply
  • 10
  • 1
  • 3
CoreyDog
On our wavelength
262 Views
Message 2 of 23
Flag for a moderator

Re: High utilisation issue HP1 area (F004662173)

You will be lucky.

I waited over 2 and a half years and was given over 8 different repair dates, all completely missed for a high utilisation issue.

Eventually cancelled with Virgin as they simply lie, take your money and don't provide the service they should.

If they put the date back again, I'd look for another ISP.
  • 16
  • 0
  • 0
jaimepb
Tuning in
248 Views
Message 3 of 23
Flag for a moderator

Re: High utilisation issue HP1 area (F004662173)

0 Kudos
Reply
  • 16
  • 0
  • 0
jaimepb
Tuning in
246 Views
Message 4 of 23
Flag for a moderator

Re: High utilisation issue HP1 area (F004662173)

I don't suppose anyone will be able to recommend alternatives to VirginMedia without the posts being deleted. Smiley Happy

0 Kudos
Reply
  • 10
  • 1
  • 3
CoreyDog
On our wavelength
236 Views
Message 5 of 23
Flag for a moderator

Re: High utilisation issue HP1 area (F004662173)

I'd try a certain well known British Telecommunications company.

Got a great deal and ultra fast install time.
  • 16
  • 0
  • 0
jaimepb
Tuning in
208 Views
Message 6 of 23
Flag for a moderator

Re: High utilisation issue HP1 area (F004662173)

Estimated speeds

2Mb-6Mb Estimated download speed* range
512k Minimum speed guarantee*
 
 
 
Sadly VM still beat that on average.
0 Kudos
Reply
  • 10.82K
  • 308
  • 632
Forum Team
Forum Team
194 Views
Message 7 of 23
Flag for a moderator

Re: High utilisation issue HP1 area (F004662173)

Hello jaimepb,

 

Welcome to the community and thanks for posting.

 

Apologies you are having an issue with your broadband speeds due to a fault in your area.

 

I've taken a look at the high peak time traffic fault that is affecting you (F003613088) and our engineers are still working on this to improve bandwidth with a review date of 7th June.

 

To discuss this further I have sent you a PM (purple envelope icon, right corner).

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 171
  • 2
  • 29
TimR
Up to speed
190 Views
Message 8 of 23
Flag for a moderator

Re: High utilisation issue HP1 area (F004662173)

"I've taken a look at the high peak time traffic fault that is affecting you (F003613088) and our engineers are still working on this to improve bandwidth with a review date of 7th June." 

Is that 2017 ?....2018 ?   .....I'd wager the latter :-) 

Chinchin 

Struggling VM BB [Over Utilisation Fault, Fix date 17th November 2135 ]
VM Telephone
Sky Q UHD Multiscreen
  • 16
  • 0
  • 0
jaimepb
Tuning in
172 Views
Message 9 of 23
Flag for a moderator

Re: High utilisation issue HP1 area (F004662173)

You raise an interesting point Tim. The last renew date was March (ie. now). However many in my area have been complaining of complete loss of service for mulitple days. Where this has not affected me (slow speeds yes, totally off no), I am hoping this is part of the long coming promised upgrades.

Are you able to confirm this Samantha_L?

0 Kudos
Reply
  • 10.82K
  • 308
  • 632
Forum Team
Forum Team
154 Views
Message 10 of 23
Flag for a moderator

Re: High utilisation issue HP1 area (F004662173)

Morning jamiepb,

Thanks for getting back to me.

If customers have been affected by total loss of service in your area, as I am unable to check this, it could of been an issue at the local exchange or maintenance work. We can only check this if the customer with the issue gets in touch.

For your own cable there is work scheduled for a re-segmentation to be completed and hopefully you will notice a improvement with the connection.

In regards to your speed upgrade, I can see that this will be ready for you between May and July 2017.

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply