I have been getting slow download speeds in the evening of between 5Mbps and 10Mbps,when I do a tracert to bbc.co.uk I get timeouts is this due to the High utilisation as this happens at off peak times as well but the speed has increased.
Sorry to see that you're experiencing slow broadband speeds during the evenings.
I've run a few checks on your connection and there is a high peak time traffic fault in your area that is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003349453 and with a review date of 23rd December.
For further updates, by all means post back here nearer the date and we'll gladly check this for you.
I am in WN3 and have been told over the last 9 months that it is being reviewed, and given new date. Latest one is 6th April. Why won't virgin be honest and say they cannot cope with the amount of people utilising the system. I am being ripped off and would definitely not recommend VM to anyone.
I am in area 01 (Liverpool 5) been getting sub 10Mbit and tonight it is 3Mbit when I pay £46 for 200Mbit. Can't even get through the last few days, just disconnected after waiting 15 minutes over and over. Think I am due a refund but can't talk to anyone.