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Spikecast
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High pings and packet loss

Hi,

 

Wondering if someone could help, I'm currently 150MB package and recently I've been having high pings in games (both wifi and wired) and especially on Battlefield 1 I'm noticing packet loss. Please can someone run some tests and check my line please? I've reset the router etc but it's not made any difference and I wondered if there was a fault somewhere? 

 

Many thanks.

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: High pings and packet loss

Hi Spikecast, 

 

Thanks for the post! I am sorry to hear about your high ping and packet loss, I apologise for any troubles incurred.

I have tested the connection from here and I can see that one of your upstream power levels are too high and will need to be looked at by one of our engineers.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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