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manzir95
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High ping spikes at most times

54a203211645bf854fa186c0e48f0df6-11-03-2017.png405d7344afca249a0ac9947da1c918be-13-03-2017.pngIm getting high ping spikes since a cabinet upgrade, its really increasing my ping speeds

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manzir95
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Re: High ping spikes at most times

 

405d7344afca249a0ac9947da1c918be-13-03-2017.png 

http://www.thinkbroadband.com/ping/share/405d7344afca249a0ac9947da1c918be-13-03-2017.html


 Its always worst after 5pm i dont know what the problem is, before my cabinet cmts was changed the spikes wasnt as bad as this but now its really bad as you can see im getting packet loss as well

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Re: High ping spikes at most times

Hello manzir95

 

I am sorry for the lag, must be quite frustrating. Your line and hub look good however It looks like it may be down to high peak time area upstream traffic, I have asked our network team to take a look F005172307. Please bump the thread in a week so we may update you.

 

Thank you

Nicola

Virgin Media Forum Team
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manzir95
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Re: High ping spikes at most times

An peak time upstream traffic fault? I always get full speed on upstream though even at peak times

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manzir95
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Re: High ping spikes at most times

Can you give me an update on the upstream fault?
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Re: High ping spikes at most times

Hello manzir95,

Thanks for getting back to us Smiley Happy

I've just checked the fault in your area and I can confirm the reference is: F005172307 and it's due for review on the 30th Aug. If you keep in touch with us we will be happy to provide progress updates.

Thanks for your patience,

Take care.

Heather_J

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