I am sorry for the lag, must be quite frustrating. Your line and hub look good however It looks like it may be down to high peak time area upstream traffic, I have asked our network team to take a look F005172307. Please bump the thread in a week so we may update you.
I've just checked the fault in your area and I can confirm the reference is: F005172307 and it's due for review on the 30th Aug. If you keep in touch with us we will be happy to provide progress updates.
Thanks for your patience,
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