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nidstigator
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High ping on 200VIVID Gamer

Hi.

I have been using VIVID Gamer 200MB package since mid-september.

While this has been consistently the same speeds+ping I have been getting all along- I started noticing that this is unusual. All people on this forum posting their speed test results get pings as low as 7ms (using speedtest). However, these are the results I get

Speedtest

My area reference is 26. 

Here are screenshots of power levels and other info from my Superhub 3 modem.

Downstream: 

downstream.png

Upstream: 

Screen Shot 2016-12-15 at 12.49.55.png

 

A sample traceroute to bbc.co.uk. Notice the 5th hop (always same reading)

Screen Shot 2016-12-15 at 13.05.18.png

 

 

Appreciate any insight on this. 

 

Thanks

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AndyCoffin
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Re: High ping on 200VIVID Gamer

You might be suffering from this problem......

http://www.ispreview.co.uk/index.php/2016/12/intel-working-fix-virgin-media-superhub-3-router-latenc...

 

This problem has been known about for over a year but is now getting fixed (no time frame is known yet)

Of course it could be local congestion or a problem with the connecting server, have you tryied connecting to other speed test servers, ive always found the ones in manchester and carlisle (our local) give the best pings. Also have you rebooted the router? ive often found it to fix any problems my parents have had with their internet.

 

Having a look thro the forums using search term "area 26" it looks to me your area might be oversubscribed, in which case it might be you need to wait for virgin to enable more capacity in your area.

What does https://my.virginmedia.com/faults/service-status show for you?

 

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nidstigator
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Re: High ping on 200VIVID Gamer

Hi AndyCoffin,

Thanks for your response. 

Service status doesn't show any relevant issue. Thanks for pointing it out.

I was not aware that area 26 is oversubscribed. I am wondering if this is really the issue.

I do not think local congestion is the case (in my LAN). My macbook wasn't downloading anything and all other devices are off the network. (we only use 2 iPhones and one Xbox One in addition to my macbook. Tried several servers (using dslreports and speetest. The results are consistently 30+ms. 

Thanks for the suggestions though!

Any staff is able to add more info to this? 

 

Thanks

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ohit1
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Re: High ping on 200VIVID Gamer

Latency IS terrible. My example (I constantly monitor the connection):

 

 

My Broadband Ping - VM_200_Gamer
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nidstigator
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Re: High ping on 200VIVID Gamer

So just a quick update here, I have been looking through the forum and other forums, and seems to be what AndyCoffin first pointed out, which is the latency issue plaguing SuperHub3. 

Is there not anyway I could downgrade to a superhub2? I have never had one before.

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Superuser
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Re: High ping on 200VIVID Gamer

Or, it could be that your downstream power levels are too high and outside VM specs.

However, the Puma 6 latency issue will still be present.

You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

 

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nidstigator
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Re: High ping on 200VIVID Gamer

Any chance you could explain to me what the powerlevels should ideally be around?

Always had 13db+- 1

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Adduxi
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Re: High ping on 200VIVID Gamer


nidstigator wrote:

Any chance you could explain to me what the powerlevels should ideally be around?

Always had 13db+- 1


Power levels should be around -6 to +10

An engineer will be required to fix this. They will move your connection in the CAB to a lower level, or fit an FPA, which ever works best for them, I guess Smiley Happy

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nidstigator
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Re: High ping on 200VIVID Gamer

 

Oh.

2 months ago when I moved in this house, the guys who used to live here had superhub(v1) with a 50mb package. They left a 10db FPA attenuator back. I didn't think I would need it (because my superhub 3 instructions didn't say so, and Virginmedia were on the phone when I first activated the line, dind't mention anything about power levels) 

I will install it now and post back. 

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nidstigator
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Re: High ping on 200VIVID Gamer

Installed the 10db FPA. 

Screen Shot 2016-12-15 at 21.50.13.png

 

and latency is still terrible...

PING telw-ic-2-ae5-0.network.virginmedia.net (62.253.174.81): 56 data bytes

64 bytes from 62.253.174.81: icmp_seq=0 ttl=59 time=48.156 ms
64 bytes from 62.253.174.81: icmp_seq=1 ttl=59 time=28.667 ms
64 bytes from 62.253.174.81: icmp_seq=2 ttl=59 time=30.998 ms
64 bytes from 62.253.174.81: icmp_seq=3 ttl=59 time=37.376 ms
64 bytes from 62.253.174.81: icmp_seq=4 ttl=59 time=34.909 ms
64 bytes from 62.253.174.81: icmp_seq=5 ttl=59 time=29.506 ms
64 bytes from 62.253.174.81: icmp_seq=6 ttl=59 time=43.696 ms
64 bytes from 62.253.174.81: icmp_seq=7 ttl=59 time=32.184 ms
64 bytes from 62.253.174.81: icmp_seq=8 ttl=59 time=35.004 ms
64 bytes from 62.253.174.81: icmp_seq=9 ttl=59 time=27.642 ms
64 bytes from 62.253.174.81: icmp_seq=10 ttl=59 time=33.440 ms

Is the Puma 6 issue actually that bad? If so, how did this even pass basic QA?!

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