I have been using VIVID Gamer 200MB package since mid-september.
While this has been consistently the same speeds+ping I have been getting all along- I started noticing that this is unusual. All people on this forum posting their speed test results get pings as low as 7ms (using speedtest). However, these are the results I get
This problem has been known about for over a year but is now getting fixed (no time frame is known yet)
Of course it could be local congestion or a problem with the connecting server, have you tryied connecting to other speed test servers, ive always found the ones in manchester and carlisle (our local) give the best pings. Also have you rebooted the router? ive often found it to fix any problems my parents have had with their internet.
Having a look thro the forums using search term "area 26" it looks to me your area might be oversubscribed, in which case it might be you need to wait for virgin to enable more capacity in your area.
Service status doesn't show any relevant issue. Thanks for pointing it out.
I was not aware that area 26 is oversubscribed. I am wondering if this is really the issue.
I do not think local congestion is the case (in my LAN). My macbook wasn't downloading anything and all other devices are off the network. (we only use 2 iPhones and one Xbox One in addition to my macbook. Tried several servers (using dslreports and speetest. The results are consistently 30+ms.
Or, it could be that your downstream power levels are too high and outside VM specs.
However, the Puma 6 latency issue will still be present.
You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.
2 months ago when I moved in this house, the guys who used to live here had superhub(v1) with a 50mb package. They left a 10db FPA attenuator back. I didn't think I would need it (because my superhub 3 instructions didn't say so, and Virginmedia were on the phone when I first activated the line, dind't mention anything about power levels)
PING telw-ic-2-ae5-0.network.virginmedia.net (184.108.40.206): 56 data bytes
64 bytes from 220.127.116.11: icmp_seq=0 ttl=59 time=48.156 ms 64 bytes from 18.104.22.168: icmp_seq=1 ttl=59 time=28.667 ms 64 bytes from 22.214.171.124: icmp_seq=2 ttl=59 time=30.998 ms 64 bytes from 126.96.36.199: icmp_seq=3 ttl=59 time=37.376 ms 64 bytes from 188.8.131.52: icmp_seq=4 ttl=59 time=34.909 ms 64 bytes from 184.108.40.206: icmp_seq=5 ttl=59 time=29.506 ms 64 bytes from 220.127.116.11: icmp_seq=6 ttl=59 time=43.696 ms 64 bytes from 18.104.22.168: icmp_seq=7 ttl=59 time=32.184 ms 64 bytes from 22.214.171.124: icmp_seq=8 ttl=59 time=35.004 ms 64 bytes from 126.96.36.199: icmp_seq=9 ttl=59 time=27.642 ms 64 bytes from 188.8.131.52: icmp_seq=10 ttl=59 time=33.440 ms
Is the Puma 6 issue actually that bad? If so, how did this even pass basic QA?!