Hi, in the last few weeks I've been experiencing high ping and at times much lower download and upload speeds without any reason for throttling, we have tried everything we can think of to try to see if it's an issue on our end but nothing works, this is very frustrating as I usually have around 14-20ms ping but am now getting around 90-120ms ping, for online gaming for games that I play such as Final Fantasy 14 this is a huge issue.
Things we have tried to fix it are resetting both the modem and our router (ASUS RT-N66U) multiple times and even going as far as to do a factory reset on our router in case of a firmware issue.
Times I seem to experience this at its worst is in the evening hours.
It is not the servers of the game's issue as this ping trend is showing up in every test connecting to any website or server.
Here are some ping tests we did at the time of writing this post the first one to Google.com and the second to Final Fantasy 14's server that I play on:
PING www.google.com (126.96.36.199): 56 data bytes 64 bytes from 188.8.131.52: seq=0 ttl=55 time=108.807 ms 64 bytes from 184.108.40.206: seq=1 ttl=55 time=103.254 ms 64 bytes from 220.127.116.11: seq=2 ttl=55 time=107.848 ms 64 bytes from 18.104.22.168: seq=3 ttl=55 time=109.408 ms 64 bytes from 22.214.171.124: seq=4 ttl=55 time=96.386 ms
--- www.google.com ping statistics --- 5 packets transmitted, 5 packets received, 0% packet loss round-trip min/avg/max = 96.386/105.140/109.408 ms
PING 126.96.36.199 (188.8.131.52): 56 data bytes 64 bytes from 184.108.40.206: seq=0 ttl=50 time=155.086 ms 64 bytes from 220.127.116.11: seq=1 ttl=50 time=106.038 ms 64 bytes from 18.104.22.168: seq=2 ttl=50 time=110.562 ms 64 bytes from 22.214.171.124: seq=3 ttl=50 time=108.916 ms 64 bytes from 126.96.36.199: seq=4 ttl=50 time=108.781 ms
--- 188.8.131.52 ping statistics --- 5 packets transmitted, 5 packets received, 0% packet loss round-trip min/avg/max = 106.038/117.876/155.086 ms
Also if it may help here is the Traceroute results to the same destinations:
traceroute to www.google.com (184.108.40.206), 30 hops max, 38 byte packets 1 * * * 2 cosh-core-2b-xe-111-0.network.virginmedia.net (220.127.116.11) 113.344 ms 102.594 ms 94.983 ms 3 * * * 4 tele-ic-7-ae2-0.network.virginmedia.net (18.104.22.168) 109.880 ms 99.665 ms 101.045 ms 5 22.214.171.124 (126.96.36.199) 122.688 ms 188.8.131.52 (184.108.40.206) 168.268 ms 146.026 ms 6 220.127.116.11 (18.104.22.168) 106.343 ms 112.181 ms 22.214.171.124 (126.96.36.199) 111.130 ms 7 188.8.131.52 (184.108.40.206) 17.416 ms 220.127.116.11 (18.104.22.168) 104.039 ms 22.214.171.124 (126.96.36.199) 17.465 ms 8 lhr25s09-in-f4.1e100.net (188.8.131.52) 107.721 ms 112.299 ms 112.422 ms
traceroute to 184.108.40.206 (220.127.116.11), 30 hops max, 38 byte packets 1 * * * 2 cosh-core-2b-xe-111-0.network.virginmedia.net (18.104.22.168) 104.908 ms 103.486 ms 96.845 ms 3 * * * 4 * * * 5 brnt-ic-1-ae0-0.network.virginmedia.net (22.214.171.124) 139.480 ms 112.307 ms 99.338 ms 6 m686-mp2.cvx1-b.lis.dial.ntli.net (126.96.36.199) 111.048 ms 108.853 ms 101.939 ms 7 188.8.131.52 (184.108.40.206) 100.415 ms 116.811 ms 106.120 ms 8 ae-228-3604.edge3.London15.Level3.net (220.127.116.11) 103.731 ms ae-226-3602.edge3.London15.Level3.net (18.104.22.168) 107.943 ms ae-227-3603.edge3.London15.Level3.net (22.214.171.124) 108.296 ms 9 ae-227-3603.edge3.London15.Level3.net (126.96.36.199) 109.492 ms 104.394 ms ae-225-3601.edge3.London15.Level3.net (188.8.131.52) 106.592 ms 10 gblx-level3-50g.London15.Level3.net (184.108.40.206) 105.586 ms 109.851 ms 108.420 ms 11 eidos-vpn.gigabitethernet3-39.ar4.lon3.gblx.net (220.127.116.11) 114.016 ms 107.883 ms 96.635 ms 12 18.104.22.168 (22.214.171.124) 93.807 ms 107.742 ms 108.250 ms 13 eu.square-enix.com (126.96.36.199) 103.831 ms 102.597 ms 106.252 ms
Any assistance would be very appreciated.
If you need any information on our location please send me a personal message.
Checked speedtest.net tonight and my internet is even worse, i am paying for 200mbps download speed broadband and tonight i am getting 14mbps download with over 100 ping and my upload speeds are normal at around 12mbps.
This is not acceptable and its really beginning to frustrate me to no end, i keep hoping theres some sort of works going on and thinking maybe it will be fixed tomorrow but no, its not and i cant see and end to this.
Also your "check service status" has been down for a week now and comes up with an error. Get this sorted out.
And again to see so many other posts getting answered by a VM team member and mine to be ignored for a week is really annoying me and i feel like im being ignored.
Thanks for posting and a big welcome to the community
Sorry that we've not replied sooner, we pick up posts in order of the latest post date, so when you continue to post on the same thread, it changes the latest post date and therefore changes your position in our queue, so please rest assured we would not ignore you intentionally
Really sorry to read about the connection problems you're having. Everything looks normal when I run tests right now, so I think it'll be a good idea for you to set up a BQM so we can examine your connection in more detail.
Thanks for your patience,
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