Sorry to hear that you're also having trouble with your connection chadaauk,
I've located your account and it appears that you're currently being affected by a high demand for our service in your area under the fault ticket reference F004147201, with a review set for 06/12/2017. With this, you might find that your Virgin Broadband, Virgin TV or TiVo® interactive services are a bit slow at certain times of the day.
In addition to this, your equipment upstream power levels appear to be out of specification at the moment and I'd like to arrange an engineer visit for this.
I've sent you a private message so that we can discuss things further.