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StealthDavid
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High Latency Slow Speeds Harlow

Went away for a week turned off my superhub 2ac when I came back i'm now only getting around 25Mb when i'm paying for 200mb and it seems to also have very high jitter .

http://www.thinkbroadband.com/ping/share/bf8d6e4a2b1aeb41048d0666395894a0.html

http://www.speedtest.net/my-result/5758086493

 

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked13299000000 Hz256 QAM2.2 dBmV 35.4 dB87970301
Locked9267000000 Hz256 QAM0.9 dBmV 34.9 dB68409296
Locked10275000000 Hz256 QAM0.8 dBmV 34.8 dB80476293
Locked11283000000 Hz256 QAM0.8 dBmV 34.9 dB85716277
Locked12291000000 Hz256 QAM1.4 dBmV 35.2 dB86340918
Locked14307000000 Hz256 QAM2.4 dBmV 35.6 dB90085309
Locked15315000000 Hz256 QAM2.8 dBmV 35.6 dB95851983
Locked16323000000 Hz256 QAM3.1 dBmV 35.6 dB107298313

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked239400000 HzATDMA38.3 dBmV16QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked146200000 HzATDMA37.8 dBmV16QAM6400000 Hz5120 Ksym/sec
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StealthDavid
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Re: High Latency Slow Speeds Harlow

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Re: High Latency Slow Speeds Harlow

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Re: High Latency Slow Speeds Harlow

Hi StealthDavid,

 

Many thanks for letting us know about this and apologies for the connection issue experienced.

 

I've had a look at the account and both the equipment levels and network segment appear to be performing well.

 

I would, however, suggest changing your wireless channels to help strengthen this type of connection.

 

Let me know if there is anything more that I can help with.

 

Take care,

 

Nat_J


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