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dazzabird
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Help with connection problems and drop outs

Any Idea of what all this means 

Help with this pleasecHelp with this pleasec

 

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Superuser
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Re: Help with connection problems and drop outs

It would be helpful to see the downstream and upstream figures from the hub to see if there are any power level issues that could be causing the timeouts.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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dazzabird
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Re: Help with connection problems and drop outs

 

 

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dazzabird
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Re: Help with connection problems and drop outs

I see lots of pre RS errors .....modem last rebooted about 36 hours ago 

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Superuser
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Re: Help with connection problems and drop outs


dazzabird wrote:

I see lots of pre RS errors .....modem last rebooted about 36 hours ago 


Pre RS errors are not an issue, unless they then become post RS errors.  As long as you are not seeing a rapid rise in post RS errors then the hub is successfully dealing with the Pre RS errors.

The power levels look OK, so nothing obvious there to explain the timeout errors in the log.

Hopefully the forum team can see something when they get to this thread in a few days and run their checks.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Forum Team (Retired) Adam_L
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Re: Help with connection problems and drop outs

Hi dazzabird, 

Thanks for letting us know about your issues with your connection having lots of Pre RS errors. I apologise for any inconvenience caused.

I have tested your connection from here and I couldn't see anything out of the ordinary, no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, please include a recent copy of your Hubs logs in your response for us to compare with the data we have here.

Also, how do you connect, wired or wireless?

Take care, 

Thanks, 

Adam.


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dazzabird
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Re: Help with connection problems and drop outs

Well when I look at my logs the PRE.RS errors are running into there thousands 

 

I connect a PS4 / Apple TV / Amazon Fire TV all with a wired connection 

 

Can you also advise of the fault in my area that has a review of today.....may I remind you that your telephone support people say TODAY is a FIX and not a review 

 

thanks

darren 

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Forum Team
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Re: Help with connection problems and drop outs

Hi there Darren,

 

Really sorry to hear about the trouble experienced with your connection.

 

I've located your account and I can see that an engineer appointment has been arranged for you.

 

Further to this, I've checked the network segment and I've not been able to detect any issues in the area concerning the cable that you're currently connected to.

 

Let me know if there is anything further that I can help with,

 

Nat_J


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