I reported a utilisation fault in L10 area (area 01) back in 2014. I was given utilisation fault reference F002841964 with an estimated resolution date of 07-05-2014.
This has obviously escalated over the years to a fix date now of February 2017. However last night a very polite moderator messaged me at 9pm saying a fix had been done and i should expect to see higher speeds, the moderator quoted my utilisation reference being F002406281. I dont believe i've ever been given that reference before.
So my question is:
1) Has L10 area been fixed?
2) Did my original utilisation fault ending in 1964 get fixed?
Thanks in advance. Thanks to the moderator who messaged me even if it appears it wasnt my area which has been resolved.
My only concern is moderators were applying a credit to my account so if my area hasn't been done i'd rather not have to call up to claim it like i had to in the past haha.
I fear this too. I was told my old utilisation fault reference is archived now. That was the original one from 2014. This new one has apparently been fixed but yet on vivid 150 last night i was getting 6mbps. I'll try it again tonight but i'm not holding out much hope!
I dont understand why they close the fault reference when it probably hasnt been fixed? Is it just fiddling the figures to make it look better? Very odd.
"hey charles mate that faults been open a year now?"
"did we fix it?"
"nah of course not!"
"just close it off and then open another one and it'll look like we fix everything within 12 months lad"
Fingers crossed though. I'll remain positive for now until i get back home to inevitable buffering and then on the phone to reinstate the monthly credit...Keep me updated yourself!
Let's just hope it stays 'fixed' and doesn't crash when everyone realises they can actually use the internet again in the evenings and begin using it.
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