HELP: Consistently slow evening DL speeds - Normal upload speeds
I've been having a recurring problem since around November time with my download speeds tanking after about 5pm and picking back up around midnight or the morning after. My upload speeds aren't affected strangely and I can't think of a problem my end that could be causing the issue.
I've signed in and ran the service test with no issues, I've restarted all my equipment numerous times and there are no broadband issues in my area either, the only thing that has changed over the last 3-4 months is I had the new Super Hub 2 router installed (all the connections feel absolutely solid and secure).
I'm assuming that there might be a data overload on my line as I've stumbled across this issue on other forums too, or that it may be the local cabinet is due for an upgrade/maintenance, although I'm crossing my fingers that's not the issue!
As you can see from some of my speed records, the DL tanks at roughly the same time but the speeds are great first thing and around lunch time. Like I said these records go back to at least 20th November. I can barely stream videos or chat on the PS4 every evening now and it's getting really annoying considering I'm paying in excess of £50 a month for this 'service'.
Here are my latest downstream channels:
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Sorry to hear you're getting poor speeds. I've checked your connection and can see there is a contention fault in the area under ticket F004392349. This will cause slow speeds at peak times such as evenings and weekends and is due for review 15/03/17.