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OldAverageGamer
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Getting really slow speeds during evenings

Good evening,

 

For the past few weeks I seem to be having trouble with speed. I am currently paying for 152MB fibre broadband but at the moment I am getting anywhere between 20 and 5 MB on both Wired and Wireless. It doesnt matter if I reset my router or leave it running I still only get the maximum above.Can anyone help?

 

Thank you

 

OldAverageGamer

 

Here is both a speed test graphic and the settings from my router. 

[URL=http://www.speedtest.net/my-result/5879752480][IMG]http://www.speedtest.net/result/5879752480.png[/I...]

Modem Initialisation Stage Status
Downstream Acquisition Locked
Primary Frequency 259000000 Hz
DHCP Done
TFTP Done
Time Of Day 21:34:11 GMT
Security BPI+
Counters T1,T2,T3,T4,Sync,Resets 000,000,000,000,000,000
Internet Connection IP Address Status
WAN IP Address removed
Lease Time Remaining 2 days 11h:43m:57s
Expiry Sat 17 Dec 09:18
Current Network Time Wed 14 Dec 21:34 GMT
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked 22 259000000 Hz 256 QAM -14.9 dBmV  34.1 dB 208335 286
Locked 19 235000000 Hz 256 QAM -14.7 dBmV  34.1 dB 119486 285
Locked 20 243000000 Hz 256 QAM -14.8 dBmV  34.2 dB 94743 965
Locked 21 251000000 Hz 256 QAM -14.7 dBmV  34.2 dB 93700 283
Locked 23 267000000 Hz 256 QAM -15.1 dBmV  34.2 dB 111111 1022
Locked 24 275000000 Hz 256 QAM -15.3 dBmV  34.0 dB 215502 911
Locked 25 283000000 Hz 256 QAM -15.2 dBmV  34.1 dB 134421 964
Locked 26 291000000 Hz 256 QAM -15.5 dBmV  33.8 dB 324837 294

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 1 46200000 Hz ATDMA 54.3 dBmV 16QAM 6400000 Hz 5120 Ksym/sec
NotLocked 0 0 Hz   0 dBmV     0 Ksym/sec
NotLocked 0 0 Hz   0 dBmV     0 Ksym/sec
Locked 4 25800000 Hz ATDMA 51.0 dBmV 16QAM 6400000 Hz 5120 Ksym/sec

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Forum Team
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Re: Getting really slow speeds during evenings

Hi there OldAverageGamer,

 

Thanks for posting and a warm welcome to the community.

 

My apologies that you are having issues with the broadband speeds.

 

Looking at your connection, the downstream power levels are too low at -15 dBmV and the upstream is too high at +54 dBmV. For this I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) requesting some details.

 

There is also a high peak time traffic in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003494930 and with a review date of 8th February 2017.

 

Hope to hear from you soon

Sam


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