I'm getting 2.58mb/s on my laptop and the virgin media deal is up to 100mb/s . I've checked with an ethernet cable the potential speed which was about 90mb/s on my laptop. My laptop isn't compatible with 5g and is connected to the 2g.
Welcome to the Community!
Sorry to hear you're having speed issues.
I'd love to look into this for you but I can't seem to find your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details from you.
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Thanks for posting!
I've located your account and I've picked up a fault in your area. Unfortunately, this kind of fault will affect your speeds, especially during peak times.
Fault Ref. F004784051
Review Date: 28 DEC 2016
All the best
Hi there jkap,
Thanks for coming back to us about this.
I've responded to your separate thread regarding this fault.
I've also just popped you a private message so that we can chat some more.
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