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lojelo5
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Gamer tier upload (Doncaster area 14)

After 26 months of suffering from high download utilisation 2 weeks ago I was messaged telling me I should be getting faster download speeds and I was. I thought great I will actually be getting a service what Virginmedia are actually selling me.

Now it seems they got one problem fixed but caused another my download has still been fine but my upload will not go above 15mb to me it looked as though it was being capped at 15mb until I noticed 1 night around 3:45am it went above 15mb for around 10mins then dropped back down again.

My power levels are fine though my download levels seem to be rising slowly but not effecting my download speed.

My downloads and uploads are all done on a cabled connection.

Cable Modem Status
Item	Status	Comments
Acquired Downstream Channel(Hz)	
323000000
	
Locked
Ranged Upstream Channel(Hz)	
39400000
	
Locked
Provisioning State	
Online
	
Downstream bonded channels
Channel	Frequency(Hz)	Power
(dBmV)	SNR
(dB)	Modulation	Channel ID
1	323000000	9	38.9	256 qam	20
2	315000000	9.3	38.9	256 qam	19
3	307000000	9.3	40.3	256 qam	18
4	299000000	9.4	40.3	256 qam	17
5	291000000	9.5	40.9	256 qam	16
6	283000000	9.5	40.9	256 qam	15
7	275000000	9.5	40.9	256 qam	14
8	267000000	9.6	40.3	256 qam	13
9	259000000	9.6	40.3	256 qam	12
10	251000000	9.8	40.9	256 qam	11
11	243000000	10	40.9	256 qam	10
12	235000000	10.4	40.9	256 qam	9
13	227000000	10.5	40.3	256 qam	8
14	219000000	10.8	40.9	256 qam	7
15	211000000	10.6	40.9	256 qam	6
16	203000000	10.8	40.3	256 qam	5
17	195000000	11.1	43.3	256 qam	4
18	187000000	11.1	40.9	256 qam	3
19	179000000	11.1	40.9	256 qam	2
20	171000000	11.1	43.3	256 qam	1
Upstream bonded channels
Channel ID	Frequency(Hz)	Mode	Power
(dBmV)	Modulation	Channel Bandwidth(Hz)	Symbol Rate (ksps)
2	39400000	ATDMA	38	16 qam	6400000	5120
1	46200000	ATDMA	38	16 qam	6400000	5120

I have asked Jen to look into this for me because I will not be happy if the upload is suffering from utilisation there would be bo point in me paying the extra for the uncapped upload when only getting 15 out of the supposed 20.

 

Anyone else seeing this loss of upload speed in the Doncaster area?

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Superuser
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Re: Gamer tier upload (Doncaster area 14)

your downstream power levels are to high and will need a engineer to correct them
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lojelo5
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Re: Gamer tier upload (Doncaster area 14)

Been told numerous times the Downstream power levels are fine but I've never been happy with them myself.

I've got a 6db wideband attunater on at the moment which is my own so if Virgin would send an engineer out to have a look it would make me much happier because something is causing an issue with the Upstream.

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