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Message 1 of 15 (255 Views)

Gamer 200 speed not great

I recently changed my broadband to the vivid gamer 200, I recently had 70mb but last week I noticed a drop in speed, between 3 and 5mb, my upload speeds were better, when I phoned VM I was told that my speeds had been capped due to traffic congestion in my area, and that it had been from 18/13/17. I am in area 26 and had no problems until 14th April so they never bothered to tell me back in March they had capped me. They said they would fix it within 24hrs which they did'nt. Another call a few days later and that was when I was offered the 200mb deal, they told me that it would better suit my broadband needs and the household does a lot of gaming etc, was told that there was no capping what the gamer 200 deal. They sent me a superhub 3 and activation went ahead.

My problem is that the download speeds barely go over 5mb  which was the problem in the first place but I am getting the 20mb upload speeds as promised, and that is with ethernet into pc and also wifi, I am doing speed tests every couple of hrs and there is very little difference, 2 more calls to VM and being passed to different departments and the problem has still not been resolved. Does not seem justified paying for a service that you are not getting. I've been  a customer for 7yrs and never had any bother with broadband speeds before but this is taking the cake!! Can anyone help or give advice please?

http://beta.speedtest.net/result/6235630728 

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On our wavelength
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Message 13 of 15 (227 Views)
Helpful Answer
confirmed by redzombie
a week ago

Re: Gamer 200 speed not great

Red i'm from same area and the engineer told me this, He explained the UBR is over utilized because they have added more areas around us (mullusk, brambles) so they need to upgrade the CMTS, They said they have been told it should be fixed by the 2nd week in May

See where this Helpful Answer was posted


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Well-informed
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Message 2 of 15 (239 Views)

Re: Gamer 200 speed not great

Sounds like you've been speaking to the offshore call centre. The only time that you would get capped is if you upload lots. There's no cap on downloads unless you've breached the upload limit. As they mentioned congestion, I suspect that you're suffering from over utilisation (Over selling.) in your area. Upgrading to 200 won't make any difference to your speed if you're in an over utilised area, as you'll still be on the same part of the network that can't cope with the demand for bandwidth. Offshore will tell you anything just to get you off of the phone, and to sell you something that costs more than what you had.

I am in an OVER SUBSCRIBED VIRGIN MEDIA AREA. F003443743, ongoing since December 2014. Next review date: 31-5-17.
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Message 3 of 15 (232 Views)

Re: Gamer 200 speed not great

That's crazy, yeah I kinda realised they have been passing the buck, after looking at a few others comments on speed from my area they are getting the same problem, one has even said its the core hub. 

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Well-informed
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Message 4 of 15 (227 Views)

Re: Gamer 200 speed not great

As you're getting slow download speeds after upgrading to 200 Gamer (No upload limits, so no capping.) it's a very good chance that your area is over utilised. Does the drop in speed only happen at peak times ( 16:00 - 00:00, and at all times at weekends.) ? Do you get full speeds off peak?

I am in an OVER SUBSCRIBED VIRGIN MEDIA AREA. F003443743, ongoing since December 2014. Next review date: 31-5-17.
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Message 6 of 15 (216 Views)

Re: Gamer 200 speed not great

No not just peak times. its the same over the 24hr period, its sits barely abve 5mb although upload speeds are 20/21mb which what they promised,yeah after talking to people in my area with the same problems it seems that we live in an over utilised area. Im just off the phone to them and they would not admit it just brushed me off again, in it his opinion was the problem was the core hub in my area and that it needs refigured? they are adding more new areas so no wonder there is a lot of congestion, the fact that they got me to upgrade and fork out more money saying it would solve the problem when infact there is no difference so basically I feel like I have been scammed. They have offered a 25% discount on my monthly bill which I demanded as I said they are not delivering the service they promised. 

Fibre optic
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Registered: ‎09-12-2014
Message 7 of 15 (206 Views)

Re: Gamer 200 speed not great

@redzombie

Do us a favour post your hub stats










<SIG>


Currently enjoying my over sold over utilised Virgin Media Vivid 200 gamer package that achieves 15/20 meg during peak times now that's superfast lol.

Just look how poor my BQM monitor is, but Virgin Media simply do not care...

My Broadband Ping - Vivid 200 Gamer


SEE MY ONGOING THREAD HERE


Area 04 Rowley Regis B65 high utilisation fault ticket F004670584 

Fault reported 09th December 2014
Fault ticket raised January 2015
Deferred to May 2015

Deferred to 12th August 2015
Deferred to 14th October 2015
Deferred to 4th November 2015
Deferred to mid April 2016
Deferred to 06th of July 2016
Deferred to 31st September 2016
Deferred to 30th 
November 2016
Deferred to 
15th February 2017
Deferred to 12th July 2017 
Deferred to 20th September 2017

WHAT AN ABSOLUTE JOKE THIS IS.

2 YEARS and counting.


How can any company get away with such long fix times is beyond me and I myself would never treat my customers in such a poor way.


Upgraded to 24 downstream channels completed 25th April 2017
CMTS card upgrades completed 7th April 2017 old was Cadant now Cisco

Upgraded to 20 downstream channels completed 18th October 2016 
Upgraded to 16 downstream channels August 2016 (From 8)
F004332353 High Utilisation closed on August 1st 2016 - 
Fault reference F003508309 ticket was closed in ERROR!!!!!!
 -

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Superuser
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Message 8 of 15 (204 Views)

Re: Gamer 200 speed not great

Poor speeds all the time is more indicative of a technical problem, rather than a utilsation issue, However, you may have a technical problem masking a utilsation issue.

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting, but do obscure personal information like your WAN IP address.

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Well-informed
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Message 9 of 15 (203 Views)

Re: Gamer 200 speed not great

School holidays at the moment? That'd contribute to off peak slow downs too.

I am in an OVER SUBSCRIBED VIRGIN MEDIA AREA. F003443743, ongoing since December 2014. Next review date: 31-5-17.
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Message 10 of 15 (191 Views)

Re: Gamer 200 speed not great

Unfortunately it says site can't be reached in that link

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