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bedfordmanor
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Gamer 200 getting less than 20Mbs

Hi,

My speeds are ridiculously slow - even on wired connection. Getting around 20mbs during the day and around 5mbps during the evening. 

Not what im paying for - can someone look into the issue

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Superuser
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Re: Gamer 200 getting less than 20Mbs

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting, but do obscure personal information like your WAN IP address.

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bedfordmanor
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Re: Gamer 200 getting less than 20Mbs

VM1.jpgVM2.jpg

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bedfordmanor
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Re: Gamer 200 getting less than 20Mbs

Not sure what the below means - but the internet connection was fine after 2am last night - getting 170mbs from a wired connection and 120 from wireless, but from 5pm to 2am I was getting between 5-20mbps - just not good enough when i'm paying for a top tier service

 

My Broadband Ping - 7Okemore

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pete7049
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Re: Gamer 200 getting less than 20Mbs

Your levels look ok to me. From what you've said about getting good speeds off peak, get ready to be told that you've got the dreaded Over Utilisation.

F003443743. December '14 - May '17.
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Forum Team
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Re: Gamer 200 getting less than 20Mbs

Hi bedfordmanor,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004295691). Our technicians are working to get this resolved and have set a review date of 28th June 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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pete7049
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Re: Gamer 200 getting less than 20Mbs

I'm sorry that I was right mate. Smiley Sad

 

F003443743. December '14 - May '17.
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Melcu
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Re: Gamer 200 getting less than 20Mbs

Network Log

First Time Last Time Priority Error Number Description
21/02/2017 20:39:07 GMT 21/02/2017 20:39:07 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
21/02/2017 20:38:03 GMT 21/02/2017 20:38:03 GMT Warning (5) 66050310 Auth Success - Web login successful.
21/02/2017 20:37:18 GMT 21/02/2017 20:37:18 GMT Warning (5) 66050300 Auth Fail - Web login failed.
21/02/2017 20:04:12 GMT 21/02/2017 20:04:12 GMT Error (4) 68010302 DHCP WAN IP - #########
21/02/2017 20:03:20 GMT 21/02/2017 20:03:20 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
19/02/2017 22:17:21 GMT 19/02/2017 22:17:21 GMT Error (4) 68010302 DHCP WAN IP - ##########
19/02/2017 22:16:27 GMT 19/02/2017 22:16:27 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
19/02/2017 21:04:57 GMT 19/02/2017 21:04:57 GMT Error (4) 68010302 DHCP WAN IP - ##########
19/02/2017 21:04:02 GMT 19/02/2017 21:04:02 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
19/02/2017 20:55:48 GMT 19/02/2017 20:55:48 GMT Error (4) 68000411 TOD error 4986 msec
17/02/2017 22:31:56 GMT 17/02/2017 22:31:56 GMT Notice (6) 68010600 DHCP Renew - lease parameters tftp file-******** modified
17/02/2017 22:31:56 GMT 17/02/2017 22:31:56 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response
17/02/2017 22:31:52 GMT 17/02/2017 22:31:52 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
17/02/2017 22:31:51 GMT 17/02/2017 22:31:51 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
17/02/2017 22:31:49 GMT 17/02/2017 22:31:49 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
17/02/2017 22:31:45 GMT 17/02/2017 22:31:45 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
17/02/2017 22:31:36 GMT 17/02/2017 22:31:36 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4

Upstream   US-1 US-2 US-3 US-4

Channel Type 2.0 N/A N/A 2.0
Channel ID 2 N/A N/A 1
Frequency (Hz) 31000000 N/A N/A 37600000
Ranging Status Success Other Other Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 45.50 N/A N/A 47.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 283000000 235000000 243000000 251000000 259000000 267000000 275000000 291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 55 49 50 51 52 53 54 56
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) 4.89 5.81 5.40 5.28 5.48 5.63 5.35 4.33
RxMER (dB) 37.09 37.36 37.36 37.36 37.94 37.94 37.64 37.09
Pre RS Errors 303 302 300 904 302 288 323 273
Post RS Errors 272 291 296 902 302 288 323 273

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Melcu
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Message 9 of 15
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Re: Gamer 200 getting less than 20Mbs

Network Log
Network Log
First Time Last Time Priority Error Number Description
21/02/2017 20:39:07 GMT 21/02/2017 20:39:07 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
21/02/2017 20:38:03 GMT 21/02/2017 20:38:03 GMT Warning (5) 66050310 Auth Success - Web login successful.
21/02/2017 20:37:18 GMT 21/02/2017 20:37:18 GMT Warning (5) 66050300 Auth Fail - Web login failed.
21/02/2017 20:04:12 GMT 21/02/2017 20:04:12 GMT Error (4) 68010302 DHCP WAN IP - #########
21/02/2017 20:03:20 GMT 21/02/2017 20:03:20 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
19/02/2017 22:17:21 GMT 19/02/2017 22:17:21 GMT Error (4) 68010302 DHCP WAN IP - #########
19/02/2017 22:16:27 GMT 19/02/2017 22:16:27 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
19/02/2017 21:04:57 GMT 19/02/2017 21:04:57 GMT Error (4) 68010302 DHCP WAN IP - ##########
19/02/2017 21:04:02 GMT 19/02/2017 21:04:02 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
19/02/2017 20:55:48 GMT 19/02/2017 20:55:48 GMT Error (4) 68000411 TOD error 4986 msec
17/02/2017 22:31:56 GMT 17/02/2017 22:31:56 GMT Notice (6) 68010600 DHCP Renew - lease parameters tftp file-******** modified
17/02/2017 22:31:56 GMT 17/02/2017 22:31:56 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response
17/02/2017 22:31:52 GMT 17/02/2017 22:31:52 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
17/02/2017 22:31:51 GMT 17/02/2017 22:31:51 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
17/02/2017 22:31:49 GMT 17/02/2017 22:31:49 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
17/02/2017 22:31:45 GMT 17/02/2017 22:31:45 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
17/02/2017 22:31:36 GMT 17/02/2017 22:31:36 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
 
 
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Melcu
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Message 10 of 15
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Re: Gamer 200 getting less than 20Mbs

Upstream
Upstream   US-1 US-2 US-3 US-4
Channel Type2.0N/AN/A2.0
Channel ID2N/AN/A1
Frequency (Hz)31000000N/AN/A37600000
Ranging StatusSuccessOtherOtherSuccess
Modulation64QAMN/AN/A64QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)45.50N/AN/A47.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000
 
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