Hi, it's been a few months since I was here as utilisation was fixed. (hope this is not a sign of problems again) Connections are checked and tight. Superhub 3 keeps restarting, mostly during day. I think about 4 or 5 times in last week or so. Service status doesn't show any issues (as I type tivo box also flashing) Can staff please look into this please.
Sorry to hear about your connection problems, it sounds frustrating. I can see the utilisation is still on-going under ref: F004749079 which is due for review on the 28th June. This fault aside, your Hub shouldn't be restarting itself, that's an equipment issue that'll need to be resolved separately.
I'll drop you a PM (purple envelope, top right) to confirm your address and possibly replace your equipment.
Tech fan? Have you read our Digital life blog yet? Check it out
Hi Heather. I wasn't aware we had another utilisation fault raises. Can you please arrange a loss of service discount again, we've only just a few months ago had this fixed, is it the same thing? I'll get to your pm now. Thanks.
Can a staff member please check my connection today, 30.3.2017, as I am aware of the utilisation issue (F004749079) but today since 8.45 am I have been having regular drop outs of a couple of seconds at a time. This cant be a peak time issue at these hours? I am on Ethernet cable so not a wireless interference issue.
Thanks for getting in touch, I am sorry to see that you have been having trouble with your connection.
I have taken a look and there is a couple of things going on with the connection.
Firstly it seems you are affected by fault ref F004749079 for slow speeds at peak times. The current review date is 26/07/2017.
Please give this thread a bump closer to the time and we will get an update for you.
I can also see there is an issue with SNR and FECS (Signal to Noise Ratio and Forward Error Corrections). I have popped the details across to Networks and they will investigate further. Once I have more news on this I will let you know.