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luigione
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Free speed upgrade

Just wondering what speed upgrade I should be getting.

I'm on Vivid 100, and when I login, I get a message saying my upgrade is complete and I'm on 100 Mbps, so doesn't look like there's any increase in speed, anyone else get the same?

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Superuser
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Re: Free speed upgrade

Have you made any package changes or got any discount since October 2015?
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luigione
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Re: Free speed upgrade

I think not, only thing I can think of was when I tried out the free sky movies trial, that didn't work for some reason, so was changed back to original package.

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Superuser
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Re: Free speed upgrade

That probably was it.

Any package change at all would of put you on the Vivid tiers and ineligible for the speed boost.
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luigione
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Re: Free speed upgrade

Ok, thanks for that, bit cheeky of them to do that, could have warned me that the free trial would have caused that, didn't get to use it and lost out on free upgrade.

Good thing my minimum time is up, so time to cancel methinks.

 

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